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ACW counting Up vs. down during Wrap up.
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Wrap Up
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Routing (ACD/IVR)
Krystal Tilley
Added 03-05-2024
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Change a Wrap up code on a contact list
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Wrap Up
Darryn Chang
Added 08-09-2017
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OUTBOUND, system doesn't recognise fake/wrong numbers
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Valerio Reggioli
Added 07-05-2017
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How to make a lead uncallable after a ININ-WRAP-UP-TIMEOUT
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Valerio Reggioli
Added 06-09-2017
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Genesys Cloud
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training.mypurecloud.com
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Customer's Experience
Wrap Codes
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Shanti Lall
Added 05-04-2017
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Customer's Experience
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Visibility - Your agents and what they are doing.
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Contact center management
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Timm Timm Mayers
Added 02-13-2017
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Contact center management
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Wrapping up an interaction
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Danna Shirley
Added 10-31-2016
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