Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2 Change a Wrap up code on a contact list

Discussion Thread 3 OUTBOUND, system doesn't recognise fake/wrong numbers

Discussion Thread 2 How to make a lead uncallable after a ININ-WRAP-UP-TIMEOUT

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Discussion Thread 10 Visibility - Your agents and what they are doing.

Discussion Thread 2 Wrapping up an interaction

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Discussion Thread 2
Change a Wrap up code on a contact list

Discussion Thread 3
OUTBOUND, system doesn't recognise fake/wrong numbers

Discussion Thread 2
How to make a lead uncallable after a ININ-WRAP-UP-TIMEOUT

Discussion Thread 1
training.mypurecloud.com

Discussion Thread 10
Visibility - Your agents and what they are doing.

Discussion Thread 2
Wrapping up an interaction