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agent (14)
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14 results found for "tags:"agent""
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Discussion Thread
3
Create a report with Agent & Distribution Queue Names
PureConnect
agent
report
Reporting
skills
A Contributor
Added 04-25-2017
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PureConnect
agent
report
Reporting
skills
Discussion Thread
12
How to get the Time spent by an Agent in the current status?
PureConnect
ACD
agent
client
status
time
Shilpashree Jayaprakash
Added 11-24-2016
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PureConnect
ACD
agent
client
status
time
Discussion Thread
2
How to get the Time spent by an Agent in the current status?
PureConnect
agent
client
Handler Questions
status
time
Shilpashree Jayaprakash
Added 11-24-2016
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PureConnect
agent
client
Handler Questions
status
time
Discussion Thread
6
Agent Activated Tool Step?
PureConnect
agent
handler
Handler Questions
Andrew Wooster
Added 01-07-2014
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PureConnect
agent
handler
Handler Questions
Discussion Thread
3
Agent status is not changing while getting transferred call
PureConnect
ACD
agent
call
status
Anonymous
Member
Added 12-16-2013
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PureConnect
ACD
agent
call
status
Discussion Thread
2
Logical message playback by agent
PureConnect
agent
attendant
Interaction Attendant
ivr
A Contributor
Added 11-05-2013
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PureConnect
agent
attendant
Interaction Attendant
ivr
Discussion Thread
5
Agent Status available to agent?
PureConnect
.NET Client
agent
client
queue
statistics
Dmitry Dyment
Added 07-23-2012
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PureConnect
.NET Client
agent
client
queue
statistics
Discussion Thread
1
Individual email agent stats
PureConnect
agent
recorder
Reporting
statistics
Lee Ballenger
Added 04-11-2012
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PureConnect
agent
recorder
Reporting
statistics
Discussion Thread
4
Sometimes the Client shows "old" agent status info... (hard to replicate at will)
PureConnect
agent
client
Client Applications
status
Dmitry Dyment
Added 01-23-2012
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PureConnect
agent
client
Client Applications
status
Discussion Thread
2
Call transferred to voice mail also gets assigned to an agent
PureConnect
ACD
agent
disconnect
mail
Dave Meek
Added 03-07-2011
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PureConnect
ACD
agent
disconnect
mail
Showing 1-10 of 14 results
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