Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2 Launching calls from another platform

Discussion Thread 3 offering call

Discussion Thread 1 Call in behalf of a workgroup by clicking a url/link

Discussion Thread 12 Handler to Place Call to Workgroup

Discussion Thread 7 Query Queue

Discussion Thread 3 Agent status is not changing while getting transferred call

Discussion Thread 2 Call is not getting disconnected

Discussion Thread 2 Parked Call Alerting

Discussion Thread 2 Preview campaign without ACD inbound calls...

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Discussion Thread 2
Launching calls from another platform

Discussion Thread 3
offering call

Discussion Thread 1
Call in behalf of a workgroup by clicking a url/link

Discussion Thread 12
Handler to Place Call to Workgroup

Discussion Thread 7
Query Queue

Discussion Thread 3
Agent status is not changing while getting transferred call

Discussion Thread 2
Call is not getting disconnected

Discussion Thread 2
Parked Call Alerting

Discussion Thread 2
Preview campaign without ACD inbound calls...