Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 2 Launching calls from another platform

Discussion Thread 3 offering call

Discussion Thread 1 Call in behalf of a workgroup by clicking a url/link

Discussion Thread 12 Handler to Place Call to Workgroup

Discussion Thread 7 Query Queue

Discussion Thread 3 Agent status is not changing while getting transferred call

Discussion Thread 2 Call is not getting disconnected

Discussion Thread 2 Parked Call Alerting

Discussion Thread 2 Preview campaign without ACD inbound calls...

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Discussion Thread 2
Launching calls from another platform

Discussion Thread 3
offering call

Discussion Thread 1
Call in behalf of a workgroup by clicking a url/link

Discussion Thread 12
Handler to Place Call to Workgroup

Discussion Thread 7
Query Queue

Discussion Thread 3
Agent status is not changing while getting transferred call

Discussion Thread 2
Call is not getting disconnected

Discussion Thread 2
Parked Call Alerting

Discussion Thread 2
Preview campaign without ACD inbound calls...