Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

Categories

Refine by

Content Type

Community

Author

Formal Tags

Created

Discussion Thread 2 Launching calls from another platform

Discussion Thread 3 offering call

Discussion Thread 1 Call in behalf of a workgroup by clicking a url/link

Discussion Thread 12 Handler to Place Call to Workgroup

Discussion Thread 7 Query Queue

Discussion Thread 3 Agent status is not changing while getting transferred call

Discussion Thread 2 Call is not getting disconnected

Discussion Thread 2 Parked Call Alerting

Discussion Thread 2 Preview campaign without ACD inbound calls...

About Genesys

Discussion Thread 2
Launching calls from another platform

Discussion Thread 3
offering call

Discussion Thread 1
Call in behalf of a workgroup by clicking a url/link

Discussion Thread 12
Handler to Place Call to Workgroup

Discussion Thread 7
Query Queue

Discussion Thread 3
Agent status is not changing while getting transferred call

Discussion Thread 2
Call is not getting disconnected

Discussion Thread 2
Parked Call Alerting

Discussion Thread 2
Preview campaign without ACD inbound calls...