Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 4 How do display dialed DNIS in agent client?

Discussion Thread 1 DNIS report with intervals

Discussion Thread 4 Data Query - Interactions View vs IWRKGRPQUEUESTATS view discrepancy in total calls

Discussion Thread 4 DNIS and Workgroup name

Discussion Thread 15 Incoming Call Selection

Discussion Thread 9 Add Skill to call based on DNIS in Attendant without Handlers show Skill in Client

Discussion Thread 2 Report Assistance

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Discussion Thread 4
How do display dialed DNIS in agent client?

Discussion Thread 1
DNIS report with intervals

Discussion Thread 4
Data Query - Interactions View vs IWRKGRPQUEUESTATS view discrepancy in total calls

Discussion Thread 4
DNIS and Workgroup name

Discussion Thread 15
Incoming Call Selection

Discussion Thread 9
Add Skill to call based on DNIS in Attendant without Handlers show Skill in Client

Discussion Thread 2
Report Assistance