Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 11 How can I get the list of available user statuses?

Discussion Thread 1 What is the correct way to watch the interactions in a conference?

Discussion Thread 11 How to know if a call is being recorded?

Discussion Thread 2 Why the QueueInteractionAdded event handles waits until the recipient picks up?

Discussion Thread 1 Creating a Custom DNC

Discussion Thread 1 Interaction Director

Discussion Thread 1 IceLib SDK 4.0 download

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Discussion Thread 11
How can I get the list of available user statuses?

Discussion Thread 1
What is the correct way to watch the interactions in a conference?

Discussion Thread 11
How to know if a call is being recorded?

Discussion Thread 2
Why the QueueInteractionAdded event handles waits until the recipient picks up?

Discussion Thread 1
Creating a Custom DNC

Discussion Thread 1
Interaction Director

Discussion Thread 1
IceLib SDK 4.0 download