Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 1 Schedule reports does not generate/send email with report to recipients

Discussion Thread 1 Changing multiple schedules at once, not one at a time.

Discussion Thread 5 How to get information about if the Schedule is active or not in handlers

Discussion Thread 2 Schedule change require removal / re-adding?

Discussion Thread 5 Attendant Closed Schedule Handler

Discussion Thread 2 Irregular Schedule - Best Practice?

Discussion Thread 1 Consecutive Days Off- Optimizer

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Discussion Thread 1
Schedule reports does not generate/send email with report to recipients

Discussion Thread 1
Changing multiple schedules at once, not one at a time.

Discussion Thread 5
How to get information about if the Schedule is active or not in handlers

Discussion Thread 2
Schedule change require removal / re-adding?

Discussion Thread 5
Attendant Closed Schedule Handler

Discussion Thread 2
Irregular Schedule - Best Practice?

Discussion Thread 1
Consecutive Days Off- Optimizer