Skip to main content (Press Enter).
Sign in
Skip auxiliary navigation (Press Enter).
Welcome to the Community!
A place to ask questions, connect with others, and stay in the know
Sign In
Sign Up
Skip main navigation (Press Enter).
Toggle navigation
Home
Achievers Lounge
Communities
All Communities
My Communities
Genesys Cloud CX – Japan (日本)
顧客事例
Knowledge Variations for Touchpoint (Beta)
Genesys Cloud Community Home
Directory
Events
Upcoming Events
Browse
Discussion Posts
Library Entries
Login Page
Addthis
Meet the Gurus
Sign Up and Sign In
AMA
Q&A Show Overview
Your Voice, Your GKN: Share and Win!
Community Rockstars
Big Bad Bot Bash
The Community's Olympic Games - 2024
Community Rockstars - Customer Facing
Community Rockstars - Customer Facing
GCAP Community Member of the Month
Latitude by Genesys – User Group
Latitude By Genesys
Genesys Cloud PAC
Genesys Customer Advocacy Program
Genesys Customer Advocacy Program - FAQs
Community Midyear Challenge
Genesys Customer Advocacy Opportunities
Genesys Customer Advocacy Program - Terms & Conditions
Community Prize Wall
Your Voice, Your GKN: Share and Win!
Help Cole Out!
Help Kevin Out!
PureConnect Bounty Board
Q&A Show Bounty Board
Copy of Q&A Show Bounty Board (Sandbox)
Redirect
Search
Search
All Content
11
Discussion Threads
11
More Filters
Community
Hidden H4 Anchor
PureConnect (11)
Formal Tags
Hidden H4 Anchor
skills (11)
ACD (5)
attendant (2)
IceLib and Dialer IceLib (2)
Interaction Attendant (2)
Reporting (2)
custom (1)
dnis (1)
skill (1)
Created
Hidden H4 Anchor
Within One Week
Within Two Weeks
Within One Month
Within Six Months
Within One Year
Older (11)
11 results found for "tags:"skills""
Sort By:
Relevance
Most Recent
Least Recent
Discussion Thread
4
add extra agents during peak
Karen Verest
Added 10-21-2015
View Community
Discussion Thread
3
Skill Reporting
A Contributor
Added 11-04-2014
View Community
Discussion Thread
9
Add Skill to call based on DNIS in Attendant without Handlers show Skill in Client
A Contributor
Added 08-08-2014
View Community
Discussion Thread
5
Reporting on calls by Skill
James Imbrogno
Added 08-30-2012
View Community
Discussion Thread
8
Skill Based Routing
A Contributor
Added 01-09-2012
View Community
Discussion Thread
2
Skills Based Routing - Benchmarking?
Dmitry Dyment
Added 11-29-2011
View Community
Discussion Thread
6
Where to find user status during call
A Contributor
Added 11-07-2011
View Community
Discussion Thread
13
Trying to pilot Skills Based Routing, assigning skills thru IVR / Attendant
Dmitry Dyment
Added 10-24-2011
View Community
Discussion Thread
5
Getting all Skills that are set up in CIC
A Contributor
Added 03-08-2011
View Community
Discussion Thread
2
Assign proficiency - from a windows service
Mark Hansen
Added 05-28-2010
View Community
Showing 1-10 of 11 results
1
2
»
Skip Navigation Links
Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar
Powered by Higher Logic