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skills (13)
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13 results found for "tags:"skills""
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Discussion Thread
3
Create a report with Agent & Distribution Queue Names
PureConnect
agent
report
Reporting
skills
A Contributor
Added 04-25-2017
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PureConnect
agent
report
Reporting
skills
Discussion Thread
4
add extra agents during peak
PureConnect
ACD
skills
Karen Verest
Added 10-21-2015
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PureConnect
ACD
skills
Discussion Thread
3
Skill Reporting
PureConnect
Reporting
skills
A Contributor
Added 11-04-2014
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PureConnect
Reporting
skills
Discussion Thread
9
Add Skill to call based on DNIS in Attendant without Handlers show Skill in Client
PureConnect
attendant
dnis
Interaction Attendant
skills
A Contributor
Added 08-08-2014
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PureConnect
attendant
dnis
Interaction Attendant
skills
Discussion Thread
5
Reporting on calls by Skill
PureConnect
Reporting
skills
James Imbrogno
Added 08-30-2012
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PureConnect
Reporting
skills
Discussion Thread
8
Skill Based Routing
PureConnect
ACD
skills
A Contributor
Added 01-09-2012
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PureConnect
ACD
skills
Discussion Thread
2
Skills Based Routing - Benchmarking?
PureConnect
ACD
skills
Dmitry Dyment
Added 11-29-2011
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PureConnect
ACD
skills
Discussion Thread
6
Where to find user status during call
PureConnect
ACD
skills
A Contributor
Added 11-07-2011
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PureConnect
ACD
skills
Discussion Thread
13
Trying to pilot Skills Based Routing, assigning skills thru IVR / Attendant
PureConnect
attendant
Interaction Attendant
skill
skills
Dmitry Dyment
Added 10-24-2011
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PureConnect
attendant
Interaction Attendant
skill
skills
Discussion Thread
5
Getting all Skills that are set up in CIC
PureConnect
IceLib and Dialer IceLib
skills
A Contributor
Added 03-08-2011
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PureConnect
IceLib and Dialer IceLib
skills
Showing 1-10 of 13 results
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