Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 5 ISO: Complete working sample code

Discussion Thread 1 Utilization formula within a given interval

Discussion Thread 3 Agent Overview missing statistics column after upgrade to 15.2.14

Discussion Thread 1 Marquee Dialer template

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Discussion Thread 6 IceLib Statistics in 4.0

Discussion Thread 5 Agent Status available to agent?

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Discussion Thread 5
ISO: Complete working sample code

Discussion Thread 1
Utilization formula within a given interval

Discussion Thread 3
Agent Overview missing statistics column after upgrade to 15.2.14

Discussion Thread 1
Marquee Dialer template

Discussion Thread 2
Longest Wait of the Day displayed in Marquee?

Discussion Thread 6
IceLib Statistics in 4.0

Discussion Thread 5
Agent Status available to agent?

Discussion Thread 1
Individual email agent stats

Discussion Thread 5
A Specific Interactions Stats