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Can a Supervisor manually change and agent's status/status e.g. if they have gone home but failed to log off or go to the correct unavailable state.

  • 1.  Can a Supervisor manually change and agent's status/status e.g. if they have gone home but failed to log off or go to the correct unavailable state.

    Posted 12-05-2017 01:49


  • 2.  RE: Can a Supervisor manually change and agent's status/status e.g. if they have gone home but failed to log off or go to the correct unavailable state.

    Posted 12-14-2017 14:10

    Also if an agent is not on Que and should be...... Can a supervisor manually force them into Que



  • 3.  RE: Can a Supervisor manually change and agent's status/status e.g. if they have gone home but failed to log off or go to the correct unavailable state.

    Posted 12-15-2017 08:35

    On both questions: no, not possible.



  • 4.  RE: Can a Supervisor manually change and agent's status/status e.g. if they have gone home but failed to log off or go to the correct unavailable state.

    Posted 08-14-2018 09:01
    Hi all,

    I noticed several topics regarding this request.
    I created a new threat for which I'm collecting votes.

    -->  PLEASE VOTE: Supervisor/admin should be able to change agent status <--

    I will do my best to create a shared ticket on -behalf of more PureCloud users.
    Please have a look at my topic, and do not forget to VOTE!

    Admins/supervisors should be able to control an agent status!


    Thanks.

    ------------------------------
    Christian Ropertz
    Dealerdirect B.V.
    ------------------------------

    Original Message


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