Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Hey

we are also facing same issue, were able to get response from Genesys on this?

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture India
------------------------------

Original Message:
Sent: 05-07-2019 16:22
From: Gladys Galabay
Subject: Do not appear the value of each question scored of evaluation form

Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Original Message:
Sent: 9/30/2021 5:18:00 AM
From: Halesha Nagarajappa
Subject: RE: Do not appear the value of each question scored of evaluation form

Hey

we are also facing same issue, were able to get response from Genesys on this?

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture India
------------------------------

Original Message:
Sent: 05-07-2019 16:22
From: Gladys Galabay
Subject: Do not appear the value of each question scored of evaluation form

Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Hi,

Thanks for response. 
we can see what you have shown above only after submitting the form . Business wants to see running score while evaluating the interaction  at least  group wise in the below . In form preview mode, it does shows while u select the answer for question but in real when evaluator is evaluating it doesn't show .

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture IndiaHalesha Nagarajappa
Accenture India
------------------------------

Original Message:
Sent: 09-30-2021 19:01
From: William Moreno
Subject: Do not appear the value of each question scored of evaluation form

Hi

I did not receive an answer.

But I think that the presentation changed and now only appear the score of the question group and also the finally score.

Saludos. 

Ing. Gladys Galabay 

Ingeniera de Servicios 

Ofc: +59324007400 Ext: 461 

Cel: +593997141878 

 

HighTelecom Cía. Ltda. 

www.hightelecom.com 

Pasión por Transformar 

 

Original Message:
Sent: 9/30/2021 5:18:00 AM
From: Halesha Nagarajappa
Subject: RE: Do not appear the value of each question scored of evaluation form

Hey

we are also facing same issue, were able to get response from Genesys on this?

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture India

Original Message:
Sent: 05-07-2019 16:22
From: Gladys Galabay
Subject: Do not appear the value of each question scored of evaluation form

Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

@William Moreno @Halesha Nagarajappa Thank you for your feedback. We are in the ideation phase for evaluation enhancement features that among other things it will provide the option to showcase or hide running score (as evaluation is being completed) or total score (for completed evaluations). In your specific use case do you want to showcase the running score for all evaluations, or would there be specific cases where hiding the running score is preferred?. If it is the latter, setting the option to show or hide scores set on a form level be ideal, or providing the option to an evaluator to show/hide the scores on an individual evaluation basis preferred?. ​​

------------------------------
Jose Ruiz

Genesys - Product Manager
jose.ruiz@genesys.com
------------------------------

Original Message:
Sent: 10-01-2021 00:00
From: Halesha Nagarajappa
Subject: Do not appear the value of each question scored of evaluation form

Hi,

Thanks for response.
we can see what you have shown above only after submitting the form . Business wants to see running score while evaluating the interaction  at least  group wise in the below . In form preview mode, it does shows while u select the answer for question but in real when evaluator is evaluating it doesn't show .

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture IndiaHalesha Nagarajappa
Accenture India

Original Message:
Sent: 09-30-2021 19:01
From: William Moreno
Subject: Do not appear the value of each question scored of evaluation form

Hi

I did not receive an answer.

But I think that the presentation changed and now only appear the score of the question group and also the finally score.

Saludos. 

Ing. Gladys Galabay 

Ingeniera de Servicios 

Ofc: +59324007400 Ext: 461 

Cel: +593997141878 

 

HighTelecom Cía. Ltda. 

www.hightelecom.com 

Pasión por Transformar 

 

Original Message:
Sent: 9/30/2021 5:18:00 AM
From: Halesha Nagarajappa
Subject: RE: Do not appear the value of each question scored of evaluation form

Hey

we are also facing same issue, were able to get response from Genesys on this?

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture India

Original Message:
Sent: 05-07-2019 16:22
From: Gladys Galabay
Subject: Do not appear the value of each question scored of evaluation form

Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Hi Jose,
Following on from above, I do not see a score at all until I submit an evaluation and it takes me to the overview page.
Is there a setting I can change in Quality Admin or the on the evaluation form when I create it, that would change this?
Thank you,
Kim

------------------------------
Kim Leys
The City of Newcastle
------------------------------

Original Message:
Sent: 10-03-2021 12:47
From: Jose Ruiz
Subject: Do not appear the value of each question scored of evaluation form

@William Moreno @Halesha Nagarajappa Thank you for your feedback. We are in the ideation phase for evaluation enhancement features that among other things it will provide the option to showcase or hide running score (as evaluation is being completed) or total score (for completed evaluations). In your specific use case do you want to showcase the running score for all evaluations, or would there be specific cases where hiding the running score is preferred?. If it is the latter, setting the option to show or hide scores set on a form level be ideal, or providing the option to an evaluator to show/hide the scores on an individual evaluation basis preferred?. ​​

------------------------------
Jose Ruiz

Genesys - Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 10-01-2021 00:00
From: Halesha Nagarajappa
Subject: Do not appear the value of each question scored of evaluation form

Hi,

Thanks for response.
we can see what you have shown above only after submitting the form . Business wants to see running score while evaluating the interaction  at least  group wise in the below . In form preview mode, it does shows while u select the answer for question but in real when evaluator is evaluating it doesn't show .

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture IndiaHalesha Nagarajappa
Accenture India

Original Message:
Sent: 09-30-2021 19:01
From: William Moreno
Subject: Do not appear the value of each question scored of evaluation form

Hi

I did not receive an answer.

But I think that the presentation changed and now only appear the score of the question group and also the finally score.

Saludos. 

Ing. Gladys Galabay 

Ingeniera de Servicios 

Ofc: +59324007400 Ext: 461 

Cel: +593997141878 

 

HighTelecom Cía. Ltda. 

www.hightelecom.com 

Pasión por Transformar 

 

Original Message:
Sent: 9/30/2021 5:18:00 AM
From: Halesha Nagarajappa
Subject: RE: Do not appear the value of each question scored of evaluation form

Hey

we are also facing same issue, were able to get response from Genesys on this?

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture India

Original Message:
Sent: 05-07-2019 16:22
From: Gladys Galabay
Subject: Do not appear the value of each question scored of evaluation form

Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Hello @Kim Leys,

There is no setting currently that will showcase the running score as you are completing an evaluation. It is a feature we are planning and should have available sometime in 2022.

Regards
​

------------------------------
Jose Ruiz

Genesys - Employees
Product Manager
jose.ruiz@genesys.com
------------------------------

Original Message:
Sent: 10-05-2021 00:59
From: Kim Leys
Subject: Do not appear the value of each question scored of evaluation form

Hi Jose,
Following on from above, I do not see a score at all until I submit an evaluation and it takes me to the overview page.
Is there a setting I can change in Quality Admin or the on the evaluation form when I create it, that would change this?
Thank you,
Kim

------------------------------
Kim Leys
The City of Newcastle

Original Message:
Sent: 10-03-2021 12:47
From: Jose Ruiz
Subject: Do not appear the value of each question scored of evaluation form

@William Moreno @Halesha Nagarajappa Thank you for your feedback. We are in the ideation phase for evaluation enhancement features that among other things it will provide the option to showcase or hide running score (as evaluation is being completed) or total score (for completed evaluations). In your specific use case do you want to showcase the running score for all evaluations, or would there be specific cases where hiding the running score is preferred?. If it is the latter, setting the option to show or hide scores set on a form level be ideal, or providing the option to an evaluator to show/hide the scores on an individual evaluation basis preferred?. ​​

------------------------------
Jose Ruiz

Genesys - Product Manager
jose.ruiz@genesys.com

Original Message:
Sent: 10-01-2021 00:00
From: Halesha Nagarajappa
Subject: Do not appear the value of each question scored of evaluation form

Hi,

Thanks for response.
we can see what you have shown above only after submitting the form . Business wants to see running score while evaluating the interaction  at least  group wise in the below . In form preview mode, it does shows while u select the answer for question but in real when evaluator is evaluating it doesn't show .

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture IndiaHalesha Nagarajappa
Accenture India

Original Message:
Sent: 09-30-2021 19:01
From: William Moreno
Subject: Do not appear the value of each question scored of evaluation form

Hi

I did not receive an answer.

But I think that the presentation changed and now only appear the score of the question group and also the finally score.

Saludos. 

Ing. Gladys Galabay 

Ingeniera de Servicios 

Ofc: +59324007400 Ext: 461 

Cel: +593997141878 

 

HighTelecom Cía. Ltda. 

www.hightelecom.com 

Pasión por Transformar 

 

Original Message:
Sent: 9/30/2021 5:18:00 AM
From: Halesha Nagarajappa
Subject: RE: Do not appear the value of each question scored of evaluation form

Hey

we are also facing same issue, were able to get response from Genesys on this?

Regards
Halesha sn

------------------------------
Halesha Nagarajappa
Accenture India

Original Message:
Sent: 05-07-2019 16:22
From: Gladys Galabay
Subject: Do not appear the value of each question scored of evaluation form

Hi
I have problem with the evaluations. The last week, I tested evaluating some interaction and while I qualify a question, on the right square appeared the value of this question, and whe the evaluation finish appeared the total score and the points of each questions.
Now, I evaluate one interaction, mark each question but I can not see how many points going to reach in the question, only when I clic "submit" botton appear the total result.
Somebody know what happened?

#QualityManagement

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------