1. Is the SDK also included in the macOS version of the PureCloud desktop app?
2. Does this mean we will be able to answer calls through the answer button on Jabra headsets?
3. Is there a list of compatible Jabra headsets we can use with PureCloud (that makes use of the SDK so we can answer calls from the headset)?

For reference, the responses I received from Support are as follows:

1. You can check this one at Community or Dev Forum
2. If you set it up as webRTC I don't think you can use the answer button. You may be able to use the answer button if you follow this: https://help.mypurecloud.com/articles/start-exit-purecloud-softphone/
3. We don't have a list of compatible Jabra headsets.

Support for Jabra headsets (and headsets from other vendors) is planned. The integration of the SDK into the Windows desktop app, as you noted, is already there, but it is not enabled. Plans are also to include the integration into the Mac desktop app as well. Timing and details are dependent on many elements, and I would be unable to offer any predictions.

Upon implementation, the plans are to support the following functionality that the vendor's headset software supports;

• answer/end/reject
• hold/resume
• mute/unmute

Any headset that the vendor supports with their headset software would be supported.

Thanks for writing.

All the best,

1. Is the SDK also included in the macOS version of the PureCloud desktop app?
2. Does this mean we will be able to answer calls through the answer button on Jabra headsets?
3. Is there a list of compatible Jabra headsets we can use with PureCloud (that makes use of the SDK so we can answer calls from the headset)?

For reference, the responses I received from Support are as follows:

1. You can check this one at Community or Dev Forum
2. If you set it up as webRTC I don't think you can use the answer button. You may be able to use the answer button if you follow this: https://help.mypurecloud.com/articles/start-exit-purecloud-softphone/
3. We don't have a list of compatible Jabra headsets.

Support for Jabra headsets (and headsets from other vendors) is planned. The integration of the SDK into the Windows desktop app, as you noted, is already there, but it is not enabled. Plans are also to include the integration into the Mac desktop app as well. Timing and details are dependent on many elements, and I would be unable to offer any predictions.

Upon implementation, the plans are to support the following functionality that the vendor's headset software supports;

• answer/end/reject
• hold/resume
• mute/un-mute

PureCloud will support any headset that the vendor's headset software supports.

Thanks for writing.

All the best,

1. Is the SDK also included in the macOS version of the PureCloud desktop app?
2. Does this mean we will be able to answer calls through the answer button on Jabra headsets?
3. Is there a list of compatible Jabra headsets we can use with PureCloud (that makes use of the SDK so we can answer calls from the headset)?

For reference, the responses I received from Support are as follows:

1. You can check this one at Community or Dev Forum
2. If you set it up as webRTC I don't think you can use the answer button. You may be able to use the answer button if you follow this: https://help.mypurecloud.com/articles/start-exit-purecloud-softphone/
3. We don't have a list of compatible Jabra headsets.

Support for Jabra headsets (and headsets from other vendors) is planned. The integration of the SDK into the Windows desktop app, as you noted, is already there, but it is not enabled. Plans are also to include the integration into the Mac desktop app as well. Timing and details are dependent on many elements, and I would be unable to offer any predictions.

Upon implementation, the plans are to support the following functionality that the vendor's headset software supports;

• answer/end/reject
• hold/resume
• mute/un-mute

PureCloud will support any headset that the vendor's headset software supports.

Thanks for writing.

All the best,

1. Is the SDK also included in the macOS version of the PureCloud desktop app?
2. Does this mean we will be able to answer calls through the answer button on Jabra headsets?
3. Is there a list of compatible Jabra headsets we can use with PureCloud (that makes use of the SDK so we can answer calls from the headset)?

For reference, the responses I received from Support are as follows:

1. You can check this one at Community or Dev Forum
2. If you set it up as webRTC I don't think you can use the answer button. You may be able to use the answer button if you follow this: https://help.mypurecloud.com/articles/start-exit-purecloud-softphone/
3. We don't have a list of compatible Jabra headsets.

Support for Jabra headsets (and headsets from other vendors) is planned. The integration of the SDK into the Windows desktop app, as you noted, is already there, but it is not enabled. Plans are also to include the integration into the Mac desktop app as well. Timing and details are dependent on many elements, and I would be unable to offer any predictions.

Upon implementation, the plans are to support the following functionality that the vendor's headset software supports;

• answer/end/reject
• hold/resume
• mute/un-mute

PureCloud will support any headset that the vendor's headset software supports.

Thanks for writing.

All the best,

1. Is the SDK also included in the macOS version of the PureCloud desktop app?
2. Does this mean we will be able to answer calls through the answer button on Jabra headsets?
3. Is there a list of compatible Jabra headsets we can use with PureCloud (that makes use of the SDK so we can answer calls from the headset)?

For reference, the responses I received from Support are as follows:

1. You can check this one at Community or Dev Forum
2. If you set it up as webRTC I don't think you can use the answer button. You may be able to use the answer button if you follow this: https://help.mypurecloud.com/articles/start-exit-purecloud-softphone/
3. We don't have a list of compatible Jabra headsets.