Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting. 

Could anyone assist me with this?

Thank you,

Marc 




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Which Client interface are you using? The graphic you posted specifically applies to the integration apps, not the standard web client or desktop app.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2019 11:52
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting.

Could anyone assist me with this?

Thank you,

Marc




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Hi,

We are using Purecloud 2; our agents login through Chrome.

Thanks,

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Original Message:
Sent: 03-20-2019 12:16
From: George Ganahl
Subject: Remember the last selected queue

Which Client interface are you using? The graphic you posted specifically applies to the integration apps, not the standard web client or desktop app.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 11:52
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting.

Could anyone assist me with this?

Thank you,

Marc




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Ok. So the UI you are using does not have that setting. The Resource Center page you reference above is for the PureCloud for Chrome Browser Extension, not the standard Chrome web login UI.

If you want to use the PureCloud for Chrome Extension, more info is linked from https://help.mypurecloud.com/articles/about-the-purecloud-browser-extensions/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2019 12:23
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

We are using Purecloud 2; our agents login through Chrome.

Thanks,

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc

Original Message:
Sent: 03-20-2019 12:16
From: George Ganahl
Subject: Remember the last selected queue

Which Client interface are you using? The graphic you posted specifically applies to the integration apps, not the standard web client or desktop app.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 11:52
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting.

Could anyone assist me with this?

Thank you,

Marc




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

George,

Thank you for your help.

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Original Message:
Sent: 03-20-2019 12:42
From: George Ganahl
Subject: Remember the last selected queue

Ok. So the UI you are using does not have that setting. The Resource Center page you reference above is for the PureCloud for Chrome Browser Extension, not the standard Chrome web login UI.

If you want to use the PureCloud for Chrome Extension, more info is linked from https://help.mypurecloud.com/articles/about-the-purecloud-browser-extensions/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 12:23
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

We are using Purecloud 2; our agents login through Chrome.

Thanks,

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc

Original Message:
Sent: 03-20-2019 12:16
From: George Ganahl
Subject: Remember the last selected queue

Which Client interface are you using? The graphic you posted specifically applies to the integration apps, not the standard web client or desktop app.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 11:52
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting.

Could anyone assist me with this?

Thank you,

Marc




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Hi Marc,

there is a idea request for this https://purecloud.ideas.aha.io/ideas/CLPLA-I-497
Thanks,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.
------------------------------

Original Message:
Sent: 03-20-2019 12:42
From: George Ganahl
Subject: Remember the last selected queue

Ok. So the UI you are using does not have that setting. The Resource Center page you reference above is for the PureCloud for Chrome Browser Extension, not the standard Chrome web login UI.

If you want to use the PureCloud for Chrome Extension, more info is linked from https://help.mypurecloud.com/articles/about-the-purecloud-browser-extensions/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 12:23
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

We are using Purecloud 2; our agents login through Chrome.

Thanks,

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc

Original Message:
Sent: 03-20-2019 12:16
From: George Ganahl
Subject: Remember the last selected queue

Which Client interface are you using? The graphic you posted specifically applies to the integration apps, not the standard web client or desktop app.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 11:52
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting.

Could anyone assist me with this?

Thank you,

Marc




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------

Voted for the idea. This feature is available in Purecloud for Salesforce but not in other UIs.

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai
------------------------------

Original Message:
Sent: 03-22-2019 12:48
From: Jean-Christophe Poyelle
Subject: Remember the last selected queue

Hi Marc,

there is a idea request for this https://purecloud.ideas.aha.io/ideas/CLPLA-I-497
Thanks,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 03-20-2019 12:42
From: George Ganahl
Subject: Remember the last selected queue

Ok. So the UI you are using does not have that setting. The Resource Center page you reference above is for the PureCloud for Chrome Browser Extension, not the standard Chrome web login UI.

If you want to use the PureCloud for Chrome Extension, more info is linked from https://help.mypurecloud.com/articles/about-the-purecloud-browser-extensions/

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 12:23
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

We are using Purecloud 2; our agents login through Chrome.

Thanks,

Marc

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc

Original Message:
Sent: 03-20-2019 12:16
From: George Ganahl
Subject: Remember the last selected queue

Which Client interface are you using? The graphic you posted specifically applies to the integration apps, not the standard web client or desktop app.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2019 11:52
From: Marc Moynan
Subject: Remember the last selected queue

Hi,

Our Outbound teams would like to know if it's possible to dial numbers without having to enter the queue in the "On behalf of Queue" box; it's very repetitive. According to Genesys documentation (see below) there should be a setting that would automatically "remember the last selected queue". I don't see the setting.

Could anyone assist me with this?

Thank you,

Marc




#Outbound

------------------------------
Marc Moynan
Canadian Dealer Lease Services Inc
------------------------------