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  • 1.  Force an agent to be in idle status by his Supervisor ?

    Posted 11-12-2018 05:06
    Hello,

    My customer ask us a question regarding the supervisor in Purecloud,

    Is it possible for a Supervisor to put his agent who was in "Not Responding status" to be in "Idle" status in order to take the interactions ?

    If he can do it by using Purecloud Administration webpage ?

    Thank you in advance
    #Implementation
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: Force an agent to be in idle status by his Supervisor ?

    GENESYS
    Posted 11-12-2018 17:31
    We are currently working on adding this functionality which is planned to be available later this quarter. This Idea can be tracked in the Ideas Lab under Idea CLINB-I-263. The Idea also includes a screen shot showing how this is being implemented.

    Thanks,
    Don

    ------------------------------
    Don Huovinen
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Force an agent to be in idle status by his Supervisor ?

    Posted 11-13-2018 03:28
    Thank you Don, I have take a note
    Original Message


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