Hi,

We have the Edge linked to the customer's PBX through SIP Trunk, so all outbound/inbound calls go through that SIP Trunk to use PSTN ressources in the PBX sides

All works good, in that PBX the 0 is configured as "prefix" for outbound calls, so users from Purecloud have to dial 0 + number for outside calls

I want to know if there a way to force this 0 (prefix) to be added automatically during outbound calls dialed by user's Purecloud ?

Thank you
#Outbound
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony

Hello,

You can add a Address Transformation to your external trunk:

External Trunk - Identity - Outbound - Calling - Address Transformation

Match Regular Expression: ^(sip[s]?:|tel:|.*)(0)(.*)
Format Regular Expression: $100$3
--> this will replace the first zero with two zero's, and leave the rest of the address unchanged.
--> numbers without a leading zero will not be transformed, because they do not match the Regular Expression (useful if local extensions are being dialed over the same trunk).
For example:
sip:016380840@10.10.10.1 will become sip:0016380840@10.10.10.1
sip:7901@10.10.10.1 will stay sip:7901@10.10.1

Regards

------------------------------
Steven Deferme
Quant ICT
------------------------------

Original Message:
Sent: 11-16-2018 02:42
From: Oudderhem Mostafa
Subject: Automatic add 0 digit for dialed number in outbound call ?

Hi,

We have the Edge linked to the customer's PBX through SIP Trunk, so all outbound/inbound calls go through that SIP Trunk to use PSTN ressources in the PBX sides

All works good, in that PBX the 0 is configured as "prefix" for outbound calls, so users from Purecloud have to dial 0 + number for outside calls

I want to know if there a way to force this 0 (prefix) to be added automatically during outbound calls dialed by user's Purecloud ?

Thank you
#Outbound
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony

Thank you Steven it is clear now

This is will applied also when we call through call log (missed call), does Purecloud add automatically the 0 ?

Also, if applied, does will impact the outbound campaign ?

Thank you
Original Message:
Sent: 11-17-2018 01:43
From: Steven Deferme
Subject: Automatic add 0 digit for dialed number in outbound call ?

Hello,

You can add a Address Transformation to your external trunk:

External Trunk - Identity - Outbound - Calling - Address Transformation

Match Regular Expression: ^(sip[s]?:|tel:|.*)(0)(.*)
Format Regular Expression: $100$3
--> this will replace the first zero with two zero's, and leave the rest of the address unchanged.
--> numbers without a leading zero will not be transformed, because they do not match the Regular Expression (useful if local extensions are being dialed over the same trunk).
For example:
sip:016380840@10.10.10.1 will become sip:0016380840@10.10.10.1
sip:7901@10.10.10.1 will stay sip:7901@10.10.1

Regards

------------------------------
Steven Deferme
Quant ICT

Original Message:
Sent: 11-16-2018 02:42
From: Oudderhem Mostafa
Subject: Automatic add 0 digit for dialed number in outbound call ?

Hi,

We have the Edge linked to the customer's PBX through SIP Trunk, so all outbound/inbound calls go through that SIP Trunk to use PSTN ressources in the PBX sides

All works good, in that PBX the 0 is configured as "prefix" for outbound calls, so users from Purecloud have to dial 0 + number for outside calls

I want to know if there a way to force this 0 (prefix) to be added automatically during outbound calls dialed by user's Purecloud ?

Thank you
#Outbound
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony