Good day everyone,
One of our customer wants  the supervisors to be able to assign skills to the agents. But the supervisors shouldn't have any other unwanted / unnecessary admin possibilities.
There's a 'routing/skills/assign' permission, but it's not enough.
During my tests I ended with the following permissions at a minimum:
'general/admin',
'general/employee',
'general/user manager',
'routing/skills/assign',
'routing/skills/manage'.
The problem is that with those permissions, you can already do too much admin (full admin of the Bridge, org parameters,...).
Do any of you has similar findings ?
This sounds like a bug to me.
Thanks for your feedback.

------------------------------
Mayeul Brivet
CoverApps
------------------------------

We are going to be releasing a fix for this issues this Wednesday, July 18th. Users will now be able to assign skills without full administrator access. To assign skills, add the Routing > Skill > Assign permission to any role. Thanks for the feedback!

------------------------------
Cristin Kenney
Genesys - Employees
------------------------------

Original Message:
Sent: 06-05-2018 07:45
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Good day everyone,
One of our customer wants  the supervisors to be able to assign skills to the agents. But the supervisors shouldn't have any other unwanted / unnecessary admin possibilities.
There's a 'routing/skills/assign' permission, but it's not enough.
During my tests I ended with the following permissions at a minimum:
'general/admin',
'general/employee',
'general/user manager',
'routing/skills/assign',
'routing/skills/manage'.
The problem is that with those permissions, you can already do too much admin (full admin of the Bridge, org parameters,...).
Do any of you has similar findings ?
This sounds like a bug to me.
Thanks for your feedback.

------------------------------
Mayeul Brivet
CoverApps
------------------------------

Thanks!
This is very good news.

------------------------------
Mayeul BRIVET
CoverApps
------------------------------

Original Message:
Sent: 07-16-2018 16:00
From: Cristin Kenney
Subject: What are the minimum permissions needed to be able to assign skills

We are going to be releasing a fix for this issues this Wednesday, July 18th. Users will now be able to assign skills without full administrator access. To assign skills, add the Routing > Skill > Assign permission to any role. Thanks for the feedback!

------------------------------
Cristin Kenney
Genesys - Employees

Original Message:
Sent: 06-05-2018 07:45
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Good day everyone,
One of our customer wants  the supervisors to be able to assign skills to the agents. But the supervisors shouldn't have any other unwanted / unnecessary admin possibilities.
There's a 'routing/skills/assign' permission, but it's not enough.
During my tests I ended with the following permissions at a minimum:
'general/admin',
'general/employee',
'general/user manager',
'routing/skills/assign',
'routing/skills/manage'.
The problem is that with those permissions, you can already do too much admin (full admin of the Bridge, org parameters,...).
Do any of you has similar findings ?
This sounds like a bug to me.
Thanks for your feedback.

------------------------------
Mayeul Brivet
CoverApps
------------------------------

Hi,
Following this week update, I did some tests again and found that while the General / Admin permission isn't needed any more, you cannot effectively assign skills if you just have the Routing / Skills / Assign permission.
Unless you also have the Routing / Skills / Manage permission, you cannot see the available skills in the input field; you only get the spinning wheel forever.
Can someone please confirm this is a bug (and that it will be taken care of).

thanks

------------------------------
Mayeul BRIVET
CoverApps
------------------------------

Original Message:
Sent: 07-17-2018 04:15
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Thanks!
This is very good news.

------------------------------
Mayeul BRIVET
CoverApps

Original Message:
Sent: 07-16-2018 16:00
From: Cristin Kenney
Subject: What are the minimum permissions needed to be able to assign skills

We are going to be releasing a fix for this issues this Wednesday, July 18th. Users will now be able to assign skills without full administrator access. To assign skills, add the Routing > Skill > Assign permission to any role. Thanks for the feedback!

------------------------------
Cristin Kenney
Genesys - Employees

Original Message:
Sent: 06-05-2018 07:45
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Good day everyone,
One of our customer wants  the supervisors to be able to assign skills to the agents. But the supervisors shouldn't have any other unwanted / unnecessary admin possibilities.
There's a 'routing/skills/assign' permission, but it's not enough.
During my tests I ended with the following permissions at a minimum:
'general/admin',
'general/employee',
'general/user manager',
'routing/skills/assign',
'routing/skills/manage'.
The problem is that with those permissions, you can already do too much admin (full admin of the Bridge, org parameters,...).
Do any of you has similar findings ?
This sounds like a bug to me.
Thanks for your feedback.

------------------------------
Mayeul Brivet
CoverApps
------------------------------

We are unable to reproduce this issue on our side. I will send you a private message through the community to talk through it further and get this issue resolved for you. 

Thanks,


------------------------------
Cristin Kenney
Genesys - Employees
------------------------------

Original Message:
Sent: 07-20-2018 05:43
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Hi,
Following this week update, I did some tests again and found that while the General / Admin permission isn't needed any more, you cannot effectively assign skills if you just have the Routing / Skills / Assign permission.
Unless you also have the Routing / Skills / Manage permission, you cannot see the available skills in the input field; you only get the spinning wheel forever.
Can someone please confirm this is a bug (and that it will be taken care of).

thanks

------------------------------
Mayeul BRIVET
CoverApps

Original Message:
Sent: 07-17-2018 04:15
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Thanks!
This is very good news.

------------------------------
Mayeul BRIVET
CoverApps

Original Message:
Sent: 07-16-2018 16:00
From: Cristin Kenney
Subject: What are the minimum permissions needed to be able to assign skills

We are going to be releasing a fix for this issues this Wednesday, July 18th. Users will now be able to assign skills without full administrator access. To assign skills, add the Routing > Skill > Assign permission to any role. Thanks for the feedback!

------------------------------
Cristin Kenney
Genesys - Employees

Original Message:
Sent: 06-05-2018 07:45
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Good day everyone,
One of our customer wants  the supervisors to be able to assign skills to the agents. But the supervisors shouldn't have any other unwanted / unnecessary admin possibilities.
There's a 'routing/skills/assign' permission, but it's not enough.
During my tests I ended with the following permissions at a minimum:
'general/admin',
'general/employee',
'general/user manager',
'routing/skills/assign',
'routing/skills/manage'.
The problem is that with those permissions, you can already do too much admin (full admin of the Bridge, org parameters,...).
Do any of you has similar findings ?
This sounds like a bug to me.
Thanks for your feedback.

------------------------------
Mayeul Brivet
CoverApps
------------------------------

Re tested OK as of yesterday.
This is what our customer was expecting.
Sorry for the false alarm, and thanks for the follow up.

------------------------------
Mayeul BRIVET
CoverApps
------------------------------

Original Message:
Sent: 08-08-2018 11:41
From: Cristin Kenney
Subject: What are the minimum permissions needed to be able to assign skills

We are unable to reproduce this issue on our side. I will send you a private message through the community to talk through it further and get this issue resolved for you.

Thanks,


------------------------------
Cristin Kenney
Genesys - Employees

Original Message:
Sent: 07-20-2018 05:43
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Hi,
Following this week update, I did some tests again and found that while the General / Admin permission isn't needed any more, you cannot effectively assign skills if you just have the Routing / Skills / Assign permission.
Unless you also have the Routing / Skills / Manage permission, you cannot see the available skills in the input field; you only get the spinning wheel forever.
Can someone please confirm this is a bug (and that it will be taken care of).

thanks

------------------------------
Mayeul BRIVET
CoverApps

Original Message:
Sent: 07-17-2018 04:15
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Thanks!
This is very good news.

------------------------------
Mayeul BRIVET
CoverApps

Original Message:
Sent: 07-16-2018 16:00
From: Cristin Kenney
Subject: What are the minimum permissions needed to be able to assign skills

We are going to be releasing a fix for this issues this Wednesday, July 18th. Users will now be able to assign skills without full administrator access. To assign skills, add the Routing > Skill > Assign permission to any role. Thanks for the feedback!

------------------------------
Cristin Kenney
Genesys - Employees

Original Message:
Sent: 06-05-2018 07:45
From: Mayeul BRIVET
Subject: What are the minimum permissions needed to be able to assign skills

Good day everyone,
One of our customer wants  the supervisors to be able to assign skills to the agents. But the supervisors shouldn't have any other unwanted / unnecessary admin possibilities.
There's a 'routing/skills/assign' permission, but it's not enough.
During my tests I ended with the following permissions at a minimum:
'general/admin',
'general/employee',
'general/user manager',
'routing/skills/assign',
'routing/skills/manage'.
The problem is that with those permissions, you can already do too much admin (full admin of the Bridge, org parameters,...).
Do any of you has similar findings ?
This sounds like a bug to me.
Thanks for your feedback.

------------------------------
Mayeul Brivet
CoverApps
------------------------------