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  • 1.  Screen Pop with Outbound Calls

    Posted 10-19-2018 21:05
    Edited by Abdullah Elsheikh 10-20-2018 09:29

    Dear All,

    Does anyone have an idea about how to make PureConnect Pop Web Page when agent make an outbound call,

    What I reached till now is to open CustomInitiateCallRequest handler and set the Eic_ScreenPopName = "URL"
    and Eic_ScreenPopData = "POPTYPE=NEW|URL=http://www.google.com" on the interaction this Values I got it from Notifier for Inbound Call with Screen Pop working fine with inbound Calls,
    but still, there is no Screen Pop when I make outbound Calls.


    Thanks in Advance



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    Abdullah Elsheikh
    Advanced Technology Solutions Int
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  • 2.  RE: Screen Pop with Outbound Calls

    Posted 10-22-2018 08:42
    I believe built-in screenpops are only good for alerting, disconnect, or transfers.  To screenpop an outbound call, you will have to create a custom application or add-in using IceLib or ICWS.

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    Steve Owen
    Avtex
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    Original Message


  • 3.  RE: Screen Pop with Outbound Calls

    Posted 10-22-2018 09:35
    I also Echo Steve's comments. I have seen this done but with custom client add-ins to get this behavior.

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    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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    Original Message


  • 4.  RE: Screen Pop with Outbound Calls

    Posted 10-22-2018 09:38
    Hi Mark,

    Do you have any reference shows how to create custom client add-ins to get a popup with outbound calls

    Thanks in advance







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    Youssef Atef
    Advanced Technology Solutions Int
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    Original Message


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