Thanks for the shout-out Aaron :-) IMHO, you are absolutely correct in your assessment of the situation.
Tobias, I would recommend that, as a minimum, you attend "Administering the CIC System", a 3-day class which covers the basics of PureConnect, including setting users, workgroups etc up, and "Configuring Call Flows", a 2-day class which covers Attendant and the creation of IVRs. As Aaron says, your Account Representative should be able to sort you out. Alternatively, head over to
Genesys University to see what's available.
Following on from that, depending on your relationship with Genesys (End Customer or Partner) I would advise considering "Configuration and Support" a 3-day class for Customers which, when taken with the above, leads to the ICCS certification. For Partners, it's "ICCE Bootcamp" which is a 5-day class leading to ICCE certification.
All of these classes are available to take ether in the classroom, or online. (In both cases, with a live instructor and a provided Lab environment.) They are offered pretty much every month. Online in timezones appropriate for NALA, LATM, EMEA and APAC. In the classroom at our various locations worldwide.
I look forward to (maybe) seeing you in class soon!