One of the settings on the drop-down list control is
Disabled, which you set to a Boolean variable.
So, your first drop-down which sets the type of Wrap-up codes to use would call a custom action that sets the Boolean variables used for your other drop-down lists to True or False, as appropriate. That way, the page will Enable or Disable the Wrap-up code drop-downs.
So, you could have three custom Boolean(True/False) variables: ReservationDisable, AftersalesDisable, and SupportDisable.
When a caller calls to make a reservation, the agent selects Reservation in the first drop-down which uses the
Change Action setting to run a custom action, and the custom action sets ReservationDisable=False, AftersalesDisable=True, SupportDisable=True.
I think that will cause the Reservation wrap-up drop-down to enable and the other two to disable, achieving what you want.
I didn't set it all up to test, but I think that gets you what you are asking for.
Experiment, and if you have more questions I might be able to get back to it later today. Right now I need to put some work in on my real job :-)
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-22-2019 03:48
From: Charaf Eddine Chemlal
Subject: Dropdown Click Action
Hello,
I would like to implement a multi level wrap up codes into a script page at the end of the call.
I know that we can add a Click Action to a button to trigger an action when clicking like changing a page er setting a variable..
Would it be possible to do the same thing with the Dropdown components.
I have the first level of wrap up codes with 3 options : Reservation, Aftersales, others
When the agent choose Reservation, another Dropdown list will show up with its own wrap up codes.
If the Agent choose After sales, another dropdown list display a new list.
I tried to test the visibility Boolean variable, but it didn't work.
Yours,
#Implementation
#SystemAdministration
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Charaf Eddine Chemlal
Dimension Data France
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