PureCloud

1 to 50 of 2274 threads (8.1K total posts)
Thread Subject Replies Last Post
Email Attachment Type Routing
2 yesterday by Samuel Polgar
Call Recordings - Who can listen? 6 yesterday by Lesley Vereen
Original post by Nik Jones
PureCloud for Salesforce - Multiple Genesys Purecloud Orgs in One Salesforce Org 1 2 days ago by Richard Schott
Original post by Al Tejwani
Voicemail MWI and Access from Salesforce Emdedded Client?
1 2 days ago by George Ganahl
Original post by Greg Beal
FedRAMP
0 2 days ago by Glen Stengel
How to increase Script Input component size ? 3 2 days ago by joshua frederick
Original post by Oudderhem Mostafa
Security concerns on Web Chat
0 2 days ago by Mayeul BRIVET
No Beach party at Xperience19???
3 2 days ago by George Ganahl
Original post by Erin Neufeld
Change contact to callable from uncallable
1 2 days ago by George Ganahl
Original post by Angelia Harper
Data Action for checking the Schedules current occurence date
1 2 days ago by George Ganahl
Original post by Glenn C Fairhall
Disabling Chat
6 2 days ago by George Ganahl
Original post by Gordon Thomson
Audio Settings - Agent alert in headset not working
7 3 days ago by Dean Thames
Original post by Kymberli O'Hagan
Cloud services survey! 0 3 days ago by Randolph Carter
Email Interaction - Agent can not see customer address - field FROM
0 3 days ago by Juliano Montagner
Emails with Same Subject Line Grouped Together
7 3 days ago by Angelia Harper
Original post by Scott Schleisman
Inbound Ringer Sound
0 3 days ago by David DeGrandpre
Agent Performance View possessed? 3 3 days ago by Darlene Oordt
Original post by Darryn Chang
Log Error / Autoplay policy in Chrome 70
0 4 days ago by Dean Thames
PureCloud for Chrome / Configurable Caller ID
3 4 days ago by Dean Thames
Changing an Agents Status 20 4 days ago by Ronnel Cuizon
Original post by Joanne Smith
External Contacts, separating groups 1 4 days ago by Brenda Wynne
Original post by Darryn Chang
Permissions required for externally logging in? 7 4 days ago by Anthony Alford
Original post by Marc Moynan
Chat Integration with Mobile applications
1 4 days ago by Craig Stevenson
Original post by Mohammad Khaleel
Community Password Reset
4 5 days ago by Ben Marthin
Hide Evaluator's Name
0 5 days ago by Angelia Harper
Chat Routing Schedules
1 6 days ago by James Ross
Original post by Jorge Negri
Audio Settings / Headsets
2 6 days ago by Dean Thames
PureCloud NON-ACD Call to be rerouted skill-based to another agent
9 6 days ago by Dean Thames
Original post by Olivier De Brauwer
Group Ring Sequential and handling a second call
6 6 days ago by Dean Thames
Original post by Greg Beal
Announcement: PureCloud and spam emails
12 9 days ago by Lucie DeCristofaro
presence check / voicemail options / caller id
1 9 days ago by Dean Thames
Set user for Default Phone
2 10 days ago by Darryn Chang
Injixo wfm integration
0 10 days ago by Mei Jane Lim
IceLib
1 10 days ago by George Ganahl
Original post by Osman Saeed
Click to Call - PureCloud 0 10 days ago by Charaf Eddine Chemlal
New Flows and Flow Outcomes functions 6 10 days ago by Cole Callahan
Original post by Sam Mitchell
Groups feature 4 10 days ago by Cole Callahan
Original post by Luke Humphries
Warm transfer to a user - timeout
0 11 days ago by Samuel Polgar
Interactions Talk Time Metric - Impossible Data 4 11 days ago by Patrick Rada
PureCloud Weekly Release Notes - 6/5/19
0 11 days ago by Matt Lawson
Data Table Look up 3 11 days ago by Melissa Bailey
Original post by Charaf Eddine Chemlal
Salesforce Campaign Management
1 11 days ago by Richard Schott
Original post by Peter Dimatulac
New video to help troubleshoot problems with PureCloud: Gather network logs on Firefox
0 11 days ago by Ed Crabtree
login.error.STANDALONE_CLIENT_NOT_SUPPORTED on PureCloud for Salesforce Integration 0 12 days ago by Marco Galindo
Web Chat Menu Option under Admin->Contact Center
2 12 days ago by Jorge Negri
Media Ports to open - PureCloud 5 12 days ago by George Ganahl
Original post by Charaf Eddine Chemlal
Calls going straight to voicemail 3 12 days ago by Thomas Ivy
Utilization Setting / Include Non-ACD conversations / Group Calling 4 12 days ago by Dean Thames
Agent Filter on Queue Activity page doesn't work
2 13 days ago by Nutthapong Noosaeng
Difference between PureCloud 3 User, PureCloud Communicate Stand-alone Phone, PureCloud Communicate User. 2 13 days ago by George Ganahl
Original post by Luke Humphries