Hi, I would like to allow agents to add notes to voice interactions even though there was no connection. Unfortunately NotepadView is displayed only when call is established. Is there a way to customize this condition? I would not want to replace original ... More

Hello Team, We have Genesys engage On-prem 8.5 user A make call to User B for As Internal calling ( Voice Is not reaching inbetween both user) If user A or B Hold the call and unhold call then both user is getting voice and able to listen. ... More

Hello All, I have an issue would like to share here in this community for your valuable suggestions. One of my business team placing the test call on prod TFN after entering the details, System is asking would you like to transfer the call to Vmail ... More

Hi Team, Hope you are doing fine, had a query around GPlus Adapter for Salesforce. Does Genesys WWE Status sync with SFDC Omnichannel? For e.g. if an inbound call is routed to an agent using Salesforce as UI (using GPlus), as SFDC has its own Omnichannel ... More

Hello All , I have a problem with the plugin eServicesManager for GAX , when i try to open it , i have an this error message as a notification " A problem occurred while retrieving data from the Server. Can't get languages from Configuration" , ... More

Happy Friday! I think I am in the right community for this question. June 14th has a bunch of cool releases. The one I would like to get more information on is the Improved dashboard create and edit options. It states it will provide a more intuitive, ... More

Hello Everyone, In Workspace Desktop Edition we have the configuration for showing previous chat session with current contact are to be displayed. The Key name is: chat.historical.maximum-age Same key we have configured in WWE Cluster application ... More

Hello Everyone, Hope all are doing Well. I wan to merge customer's history chat session into new chat session via composer Routing. Once Agent Received the Chat invite, that invite will contains with old conversion session. After agent joined the ... More