Hi, Q: Is there any possibility to add new custom fields e.g Creation date, Gender while creating a person using CME, GAX, or GAdmin? Q: Is there any possibility to view these custom fields created using (CME, GAX, or GAdmin) in Speechminer and QM ... More

Dear All, has somebody help with identifying this warning received in WDE during a whatsapp conversation, and also identified in BGS logs? '_umsResExtText'='Hub error. Try to send the message later', 'message-code'='902', 'message-text'='rejected by ... More

Hi, I am currently working on a subject, concerning WDE customization, in order to be able to recover a record from a recall campaign. I manage to work with the records of the ocs, however I would like to be able to request a specific recall from the ... More

Hello All, We are encountering this error :   " Unable to process data (connection ID: 10, prototype: 4, request ID: 1777209, interaction ID: 'L164985680899700', field: 'flexible_properties'); Can't unpack BLOB binary data " when trying to put interaction ... More

Hi Team, Do we have a comparison between Seat enabled, Named user and Concurrent licenses which can be shared with customers who need to convert the existing perpetual to the subscription? Pls help #Unsure/Other ------------------------------ Ramprabhu ... More

Hello, Genesys Multicloud Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things #WorkforceManagement   and ... More

Our objective is to securely pass (call originates in genesys) calls into our Avaya CM using an external transfer setup from our outbound flow. The concern is passing personal information via UUI across the internet without encryption. Is Genesys using ... More

Is there a installation guide other than what's available on the Genesys site on how to install cx contact with kubernetes for a "newbie"? #Integrations #Outbound ------------------------------ Jason Kerekes Genesys - Employees ----------------- ... More

I have created routing logic in my Designer application that sends the call to a specific mailbox (which has been assigned to a virtual agent group). This piece is working. I reach the mailbox and I am able to leave a message. However, my test agent is ... More

We want to do Screen recording for Backoffice interaction such as  IWD  CHAT EMAIL  SOCIAL   does anyone know what products might be able to help us? ie we are currently using Genesys Recording but it does not support back office/digital  interaction.  ... More