Hi, When a call is made through SIP phone, I would like to know what the event messages are triggered. how to capture those event messages. Is Tserver connection would help on this? Thanks Indhupriya #SIP/VolP ------------------------------ ... More

Hi, I would like to receive unsolicited events when CTI events occur. I'm thinking on the approach of webhook url. I'm stuck on how to register this webhook url in the genesys Engage lab platform. Kindly guide me on this. Thanks Indhupriya ... More

How can I see agent outbound calls in a queue summary report. I only see incoming calls. This is not outbound campaign calls, but just one call to a customer by agent. #Reporting/Analytics ------------------------------ Dawn Maciejewski SR IT ... More

What does it mean when ANI comes in as WLSSUSER #SIP/VolP ------------------------------ Dawn Maciejewski SR IT Systems Analyst ------------------------------ More

Hello, I would like to know what application I should use on my cell phone if I want to use the Genesys application if I am an agent and I want to interact with outbound campaigns that I have configured, as well as with the BOT that I have configured ... More

I keep reading documentation around creating a chatbot in the designer...trouble is I see no designer anywhere. #ArchitectureandDesign ------------------------------ Matt Kinsey WaterStreet ------------------------------ More

Hi All We are facing increasing issues in Ireland with our Outbound calls been marked as Spam and not connecting. Has anyone faced this issue and had a fix implemented. Please share your thoughts and outcomes Thanks Derek #Outbound(CXContact) ... More

Dear Team, We are using the Gplus adapter for ServiceNow UTAH. The Adapter has the following prerequisites: Engage Cloud must be enabled. ServiceNow with the OpenFrame plugin must be installed. In the open-frame setup after ... More

We would like to set different secondary statuses based on division. However division dropdown only shows "All" or "Production". I have searched in community channels as well as knowledge base but cannot find any information why this would be the case. ... More