Hi, I've made a custom button in WDE which will set up a call directly to customer by: GetChainOfCommandByName("MediaVoiceMakeCall").Execute(parameters); I works fine but I need also to promote call to type: business. Is there a way to do it programmatically ... More

I have configured WFH setup but am getting a error, outbound call is not working it shows (destination busy) and also inbound call is coming to that agent mobile after 2secs the call is disconnect automatically in the agent and its like missed calls. ... More

Hi, Am trying to insert chat message in chat message box using inject javascript in WWE. Can any one please help how to insert the chat message in message box or how we can use inject javascript. Please help with the samples. Thank you. #Implementation ... More

Hello everyone, I need your help to find a way to transfer an email, with #attachment , to an external address. I need to be authentificate (a know sender email address) on SMTP to send an email. So I cannot keep the original sender for the transfer. ... More

Hello, As per pen testing, Pulse jQuery version detected as vulnerable from customer, currently jQuery version is 3.5.1 which is old as per customer. Need to upgrade the version, as the jQuery is embedded with pulse application, is there any latest ... More

Hello Community Members!  Don't forget! To celebrate a new era of the Genesys Multicloud CX community we are having a simple contest: Let me know what you want to see in the community this year! (Submit your answer here) Give us an idea and ... More

Do you constantly end up searching through different company portals to find the information you need for your customers?  Do your Agents end up creating personal "cheat sheets" and notes on the side to remember what the answers were for the next ... More

Hello, Genesys Multicloud Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things #WorkforceManagement   and ... More

Our objective is to securely pass (call originates in genesys) calls into our Avaya CM using an external transfer setup from our outbound flow. The concern is passing personal information via UUI across the internet without encryption. Is Genesys using ... More

Is there a installation guide other than what's available on the Genesys site on how to install cx contact with kubernetes for a "newbie"? #Integrations #Outbound ------------------------------ Jason Kerekes Genesys - Employees ----------------- ... More