Hello guys I'd like to ask, I logged in using the agent's account, but in the menu, I only see "Schedule" and "Configuration" and I setting the "Options" in Genesys Configuration Manager . #WorkforceManagement ------------------------------ ... More

Hello, We are having a requirement to hide agents statistics or to return 0 or null if the number of logged in agents in an agent group is below a threshold number. So what is the best way to achieve this on agent widget templates? #Unsure/Other ... More

Hi Guy, have anyone deployed Customer Experience Insight (CX Insight) with PostgreSQL 14 database? Supported DB based on documentation is PostgreSQL 13 but as it is gonig to be EOL next year and most organization already most to PostgreSQL 14 as standard ... More

Hello Everyone, I have one issue going on with one of our agents, whenever agent is receiving the Incoming Chat interaction. Only one agent who have been experiencing chat delay and Freezing issues whenever they are accepting the interactions. ... More

Hello Guys, juste for confirmation, is it support in Genesys Engage to route native SMS interactions (with Digital Mesaging Server) in pull mode, I mean into workbins where agent can fibd and pull SMS interactions...? #DigitalChannels #Implementation ... More

Dear Team, We are using the Gplus adapter for ServiceNow UTAH. The Adapter has the following prerequisites: Engage Cloud must be enabled. ServiceNow with the OpenFrame plugin must be installed. In the open-frame setup after ... More

We would like to set different secondary statuses based on division. However division dropdown only shows "All" or "Production". I have searched in community channels as well as knowledge base but cannot find any information why this would be the case. ... More

Is there a way to download call transrcripts only in bulk. I know that this can be done individually. #Reporting/Analytics ------------------------------ Mark Heili Generac Power Systems, Inc. ------------------------------ More

Currently we have only option to download reports in the form of either csv or pdf, it would be good if we can have an option to download directly in excel format. #Reporting/Analytics ------------------------------ satish hatti Infosys McCamish ... More

Happy Friday! I think I am in the right community for this question. June 14th has a bunch of cool releases. The one I would like to get more information on is the Improved dashboard create and edit options. It states it will provide a more intuitive, ... More