Hello all. As in subject, may I customize the History-Info parameter when routing (like TRoute) a call from an IRD strategy (URS8.1.4 SIPSERVER 8.1.1) to a geographic external number? currently in that information sip logs shows the dnis where the strategy ... More

Hello everyone, I have an scenario where I want to record an audio and send it to a third party service just after being recorded and during execution of the callflow. A very simple callflow will be like the one I show here. User utterance is recorded ... More

Hello, I have occasional avail problems in my campaigns. Based on this, in my control; I see high amount of events delay value in OCS logs. What does this mean? #Outbound ------------------------------ BAHADIR TURAN AssisTT ------------------ ... More

Hi, We are currently using CYARA to help test our IVR that routes to an agent. They currently don't have the capability to automate WDE workspace to test our eService. Is there a tool that is used by your QM team? #AskaCustomer ------------------------------ ... More

Hi everyone, I'm looking for any Genesys Engage customers to connect who are thinking of upgrading their Genesys Engage system to Genesys Cloud. We're in the process of evaluation an upgrading/updating to GC and would love to talk to others in the ... More

Happy Friday! I think I am in the right community for this question. June 14th has a bunch of cool releases. The one I would like to get more information on is the Improved dashboard create and edit options. It states it will provide a more intuitive, ... More

Hello Everyone, In Workspace Desktop Edition we have the configuration for showing previous chat session with current contact are to be displayed. The Key name is: chat.historical.maximum-age Same key we have configured in WWE Cluster application ... More

Hello Everyone, Hope all are doing Well. I wan to merge customer's history chat session into new chat session via composer Routing. Once Agent Received the Chat invite, that invite will contains with old conversion session. After agent joined the ... More

Hello Community Members! Don't forget! To celebrate a new era of the Genesys Multicloud CX community we are having a simple contest: Let me know what you want to see in the community this year! (Submit your answer here) Give us an idea and ... More