That screenshot is from the Interaction Connect transfer pop up menu. I am not aware of a way to disable consult without completely disabling the ability to transfer interactions my restricting transfer rights.
You could submit an idea to the ideas site to suggest more granular transfer permissions.
Regarding the help, there wouldn't be any security to restrict that. You could always look at writing a custom client, though....
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Aaron Lael
State of Utah
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Original Message:
Sent: 06-19-2019 11:53
From: Paul Simpson
Subject: Removing the Help Button
Are you sure this is a PureConnect question? I don't recognise that particular screen-shot.
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 06-19-2019 10:55
From: Amadou Ba
Subject: Removing the Help Button
Hello All
Is there a way to remove the following 2 items:
1. The Help Button. Agents are navigating to The Genesys Documentation and then trying all sorts of things in the System.
2. The Consult button. The Customers line of business only allows for warm transfer. There is no need for Consult transfer. Is it possible to remove the option for consult. Or is there a security setting that allows disabling Consult transfer without impacting the warm transfer.
Thank you
#Omni-ChannelDesktop/UserInterface
#SystemAdministration
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Amadou Ba
VortalSoft Inc.
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