Hello all. I have an issue where we are storing some custom session data in a call attribute. The information is good and we like what we initially see. However we are loosing this custom attribute when a blind transfer is performed. For now we are currently ... More

​Hello, I am looking for guidance when using the "Status is Forward" to use in order to forward to a workgroup voicemail.  I have tested this in our DEV environment, spoofed the workgroup inbound number while having my status set as forward and the workgroup ... More

I've installed #Scripter and have used the #trace  Configuration utility to specify a log file directory on a Windows 10 machine. However, no matter what directory I select or the permissions on it, it is not generating any #log  files. I've tried ... More

Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ... More

Hello, We are in the early stages of building a custom client using ICWS. One of our developers has a couple questions and I'm hoping someone may be able to help us out.  What we have working is the agent can login to the IC server and establish a session. ... More