Checking to see how percentile is calculated in this report. We are pulling the data into powerbi and want to replicate the output. More

Does anyone have any experience converting their LDAP Data Sources to RadiantLogic? Any Impact on PureConnect that we may need to be on the lookout for? #Unsure/Other ------------------------------ Greg Thomson TTEC Digital, LLC fka Avtex Solutions, ... More

Just to ask, has anyone tried to use IC Admin and ICBM on an Azure joined system? We had an issue with a system that it decided to not show reports or logging. Eventually took it to Azure from AD, because it would rebuild a lot of the profile that ... More

Looking for someone with PureConnect experience to join our growing company. Position will start with doing basic triage and troubleshooting issues and will grow into a role that supports our future transition to the cloud. Apply Here Certified Languages ... More

The majority of our agents are now working from home and we have been struggling with Scripter, SIP Soft Phone, and Interaction Administrator losing its connection multiple times per day for users. We have had our network and VPN folks ensure there are ... More