Hello everyone! It isn't often I need to reach out, but this is one of those occasions! I'm interested to know if anyone has come across a limit for the number of entries on a Dial Plan managed list? Either a hard limit (won't allow more then) or a ... More

Dears, Good Day, I would like to get your opinion we are receiving lots of issues regarding Agents going to ACD Agent Not Answering Status After few calls of receiving calls normally the issue happens and when they got to that status they cant go back ... More

Hello.  I currently have one user who is having an issue with her response management.  On her "favorite" responses she is only seeing 1 out of 4 responses granted by a specific workgroup.  I also see that 4 responses are showing that she should not have ... More

Hello, We are deploying ITTS (Interaction Text to Speech)  for a custom IVR application using custom handlers.  We have base configuration completed, we have experience using RealSpeak in this environment.  But with ITTS using SSML, we are struggling ... More

Hello Genesys Community, We recently upgraded to 2021 R1 and one issue we've come across is that when we create the one-time exceptions under a specific schedule, it does not work. This is the first time we've come across this issue and I have no idea ... More