Hi community - I don't believe this is possible, but is anyone aware of whether it is possible to customise the colours, size, font etc. of the alert windows / toaster pops? #Telephony ------------------------------ Mark Oleksik ------------------ ... More

I'd like to get verification on a question posed to me by a customer. They want to be able to map specific interaction attributes to activity fields in salesforce. From the look of the CIC for Salesforce AG, it seems that any attribute can be mapped, ... More

Has anyone used the PDPR ( PureConnect Data Privacy Request)  Tool to search for phone numbers in your database? I can't seem to get it to return any data when searching phone numbers. I've tried various formats of numbers (with and without the +) that ... More

Hi all, I am looking for a PureConnect customer (no call-center) working daily with Interaction Dailer and want to share knowledge / best practises together with me in a WebEx/Zoom session to our operational teams (Language ENG).  Interested or more ... More

Hi, I have an ININ.InteractionClient.AddIn.AddInWindow where i am monitoring "My Interactions" queue through the InteractionAdded and InteractionRemoved events. How can I know what interaction on "My Interactions" queue is currently selected on "My Interactions ... More