Unanswered PureConnect Questions

  • Posted in: PureConnect

    We are looking for a simple Integration for Scripter that would allow an external application to set the disposition in a custom script.  Has anyone done this kind of thing without implementing a full ICELib application? #Integrations #Outbound ------------------------------ ... More

  • Posted in: PureConnect

    Hello Genesys Engineers, When I send the chat records from the ICBM to my email, I receive as a .txt  attached file, my question here how I make it a PDF file when I receive it in my mail   Thanks #DigitalChannels #Handlers #SystemAdministration ... More

  • Posted in: PureConnect

    If I have a customer that has the Desk Client installed and they have USB Headsets - is it a requirement to have " Interaction SIP SoftPhone License" ?? Explain? Then where would you NOT need this license? And when would you need this license? #ArchitectureandDesign ... More

  • Posted in: PureConnect

    Hi all, Is it possible to remove entries from the "Station Type" list on this page when connecting to Interaction Connect? Hoping to remove "No Station" or "Web-based phone" from the list for selection if possible. Thanks, Marian #Implementation ... More

  • Posted in: PureConnect

    I'm looking to suppress the "Send Text Message" window from an AddIn (I've written a custom SMS application). I've tried: Renaming "ININ.InteractionClient.SmsModule.dll".  Works, but seems hackish and would be easy to miss on a user's workstation, ... More