We are looking for a simple Integration for Scripter that would allow an external application to set the disposition in a custom script.  Has anyone done this kind of thing without implementing a full ICELib application? #Integrations #Outbound ------------------------------ ... More

Hello Genesys Engineers, When I send the chat records from the ICBM to my email, I receive as a .txt  attached file, my question here how I make it a PDF file when I receive it in my mail   Thanks #DigitalChannels #Handlers #SystemAdministration ... More

If I have a customer that has the Desk Client installed and they have USB Headsets - is it a requirement to have " Interaction SIP SoftPhone License" ?? Explain? Then where would you NOT need this license? And when would you need this license? #ArchitectureandDesign ... More

Hi all, Is it possible to remove entries from the "Station Type" list on this page when connecting to Interaction Connect? Hoping to remove "No Station" or "Web-based phone" from the list for selection if possible. Thanks, Marian #Implementation ... More

I'm looking to suppress the "Send Text Message" window from an AddIn (I've written a custom SMS application). I've tried: Renaming "ININ.InteractionClient.SmsModule.dll".  Works, but seems hackish and would be easy to miss on a user's workstation, ... More