We would like to report on the skill required when a call was answered, and the proficiency of the agent that answered the call. I am currently looking into using the CustomACDPostAlert to gather the info, assign it to an attribute, and map the attribute ... More

Hi There,  Hoping someone can advise whether we would have an issue creating a process of saving backup schedules in Optimizer as a contingency in the event our published schedules have issues or errors that inadvertently made.  We would like to have ... More

Hi everyone, I have a scenario where I need to be able to change the appearence of the Customer name in the chat window. AFTER the chat has started.  The reason for this is that we allow customer so authenticate through the chat, and when they authenticate ... More

Hi  could anyone help, I'm in the process of setting up Genesy Cloud for Pureconnect and am running through the configuration, I'm getting hit with a error "Genesys Cloud API call timed out", Im assuming that this is due to firewall settings on the ... More

Hi Team Is there any integration between Pureconnect or pure-cloud with YouTube video comments? #Integrations ------------------------------ Sajed Salah Fourth Dimension Systems ------------------------------ More