I have worked with this product for over 20 years, but only ever provided solutions to customize Interaction Desktop when it comes to AddIns. I was recently approached to provide an AddIn for IC Business Manager, but don't see any comparable ININ.ICBusinessManager.AddIn ... More

Our vendor needs the chat widget to be ADA compliant.  Basically the user can activate it via a keyboard.  Right now you have to use a mouse to click on the chat icon to trigger the initial form.  Anyone come across that? Regards Richard #Omni-ChannelDesktop/UserInterface ... More

Quick question and hopefully an easy answer . Using Genesys Cloud Communicate , I have a site that has a Poly VVX 450 and a Poly VVX 150 , the site has 2 DID numbers .These phones are managed , no on prem Edge server . Both phones will have the same ... More

I want to create a new view in the interaction desktop by poping up a third-party CRM and to pass the genesys parameters to the third-party CRM. How to create dll file and everything, there was no sample code or example, please help me with how to do ... More

Has anyone run across emails reporting more handled than offered? Had a user say their report showed 30+ thousand emails offered but 60 thousand handled. What would account for this? Thanks! #Reporting/Analytics ------------------------------ Alex ... More