Hello team, I have some campaigns configured with different types of dialing, AgentLess and predictive. Dialing without problems, however; the calldisconnectedtime field in the callhistory table shows very high values even though the call was successful. ... More

Hi Team I have issue with the view of the questionnaire, as it does not reflect the full questionnaire like below: Is this issue happened with anyone? #QualityManagement ------------------------------ Sajed Salah Fourth Dimension Systems ... More

Hello, Our client is about to perform Exchange upgrade to 2019 version, so they I asking us if CIC is compatible with this version. As much as I could see from documentation, Exchange 2019 is not officially listed, but I guess there won't be any issues. ... More

Hello community! #InteractionConnectAdd-ins #InteractionConnect #AskMeAnything(AMA) #Omni-ChannelDesktop/UserInterface We need to save interactions - emails and generic interaction - for later processing in iConnect. One opportunity is to park ... More

Good morning! I have an issue and I can't seem to find any information it so I'm hoping someone can help... We are currently running PureConnect with the GenesysCloud integration...We have PureConnect and our users are using Interaction Connect with ... More