Hi All, Not sure if anyone can help . we have regenerated the Azure key for our storage account . now calls are stuck on the media server and we can't access any achieved calls Anyone know where I go to update the Key on Genesys to get to working ... More

Hi, I am trying to unarchieve recordings using API put /api/v2/conversations/{conversationId}/recordings/{recordingId} same was used to archive recordings. I've script to achieve calls. I am trying to make a script to unarchive recordings. ... More

When replying or replying all to a email in the interaction desktop the full thread does not appear. Only when forwarding does the entire conversation thread appear for user. In the EWS connector logs it only shows the previous message that was responded ... More

We have a customer running PureConnect 2020 R3 Patch 2 connected to a database server running SQL Server 2012 Enterprise Edition. For audit requirements, the customer needs to enable database encryption on their SQL Server. None of the Genesys documentation ... More

We're having an issue where frequently, (~2X a week) when one of our Campaign Sequences starts on the campaign manager schedule, it starts with campaign #4, rather than #1. Sometimes it happens after it's been moved that day due to another list running ... More