Hi - I'm looking to find out if anyone has heard any recent news or high-level conversations pertaining to the future of Attendant and Administrator.  Every future roadmap document I have reviewed seems to focus solely on IC, ICBM, WFM and key integration ... More

Is it possible to grant someone access to approve Time Off Requests and NOT grant them access to make schedule changes? This is NOT my idea, my director would like to allow associates to request time off in Interaction Desktop, and allow the managers ... More

Hey there fellow PureConnect Community members--particularly my fellow Interaction Connect Web users! 2020 has expedited our need to communicate with users in more ways than just calls/emails, and the SMS feature in Interaction Desktop ( https://help.genesys.com/pureconnect/mergedprojects/wh_icde/desktop/working_with_text_messages.htm ... More

For months now, we have been experiencing instances of the My Quality Results tab disappearing without warning.  Agents who had it one day will log in and find it gone and no longer in the views library.  In each instances, I have confirmed that the user ... More

Hey guys, I know Avtex has developed a PowerBI solution to work with PureConnect.  Since CX Insights is still not ready after 2 years, or more.  I want to start looking into creating minimal PowerBI solutions for my customers. If you have any insights ... More