Hello, Is there any way to import an IVR (ATQ file) without using a Attendant's GUI? I'm looking for a command line tool or anything that would allow me to deploy an ATQ file with Ansible ... Thank you! #Routing(ACD/IVR) ------------------------------ ... More

Dears, I get this issue when trying to make new packages in Marquee: add new package >> select workgroup >> select style sheet >> I get a pop up error here that the workgroup stats are not available.  What do you think ? #Reporting/Analytics More

I have outbound SMS configured and working with a SMS broker that presents the recipient with an alpha name as the sender. I need to add a 2-way SMS channel, routed to chat and have Phone Numbers - DID/DNIS routes the number to a specific workgroup. I ... More

Dears, When calling chat/start api, we receive the following response { "chat": { "pollWaitSuggestion": 2000, "cfgVer": 1, " participantID ": "94e8c3b0-aeee-40e1-ba5a-a593c8047fc5", "dateFormat": "M\/d\/yyyy", "timeFormat": "h:mm:ss tt", " chatID ": ... More

We are currently in the process of moving in phases from 3.0 SU19 to 2019 R2. Our exec admins use the Desktop Client and have a number of monitored line appearances. Some of those also appear on there phone as shared line appearances. In 30 the monitored ... More