Hi , Our contact center system is working with high volume- Mixed mode-inbounds+Dialers Each inbound IVR application uses about 8 WS request. We've noticed that we get "Timeout" events in certain times a day (changing ..).lets say 50 a day out of 10K ... More

Hello,  I am looking to setup a post call survey to offer to the caller.  I am not able to locate how or if this is possible.  Secondary to this, I have need to play a survey that is based of the last workgroup entered.  At the moment, post call surveys ... More

Hi, We have a customer who we have just converted from Skype for Business to PureConnect 2020 R1 and they are used to using the call control button on their wireless headsets to answer the Skype For Business call. This functionality doesn't work with ... More

Hello, We are facing following issue. Need to reply to email from custom view. The goal is to reuse "Current Interaction" view, where "Reply", "Reply All" and "Forward" buttons are already present and this view provides functionality what we need. We ... More

Genesys Customer Care is joining the acceleration to Cloud! Customer Care has been working to move all Customer Care product support teams to a single Genesys Cloud CX platform. So far, the Genesys Cloud support team has been successfully moved to the ... More