Does anyone know if this is still valid? So after some testing I found that there is 2 parts to this, first you need to make sure that the security setting "TIFF faxes" (under user configuration/Security/Security Rights) is unchecked, then you can head ... More

Hi , Anyone help me to answer VMWare ESXi 6.x, 7.x versions compatible with pureconnect CIC 2022 R.X #ArchitectureandDesign #AskMeAnything(AMA) #CloudMigration(NEW) #ConnectwithaCustomer(NEW) #DigitalChannels #Handlers #Implementation #Integrations ... More

Hello Team, I have recently completed my upgrade to CIC 2022 R1 (yeah and thanks to all you that helped) and I am updating our Disaster Recovery process per our standard when i realized the last time I have run the migrator was prior to our migration ... More

Hello All, I was trying to play wav file to the party on the call in the outbound call but IS_Action_PlayWav for scripter only plays audio file but can not stop audio. The  request was like that; At the end of the every call or depending of sales conversation ... More

Hi Experts, Hoping for a hand from the experts on this one. We have what seems to be an odd issue. If an external call is received by a PureConnect agent/user and a voicemail is left, the voicemail is delivered successfully as expected. However if an ... More