Hello , I need to know if there is any documentation where Genesys communicates the time or range of hours when it consolidates the data for later massive exports of conversations. https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability ... More

I ask to remove this topic. More

Hi all, I've hit a snag in Digital Chatbot Flow and not sure if I'm missing something. I have an existing Digital Bot flow that is used as chat (asynchronous messaging). I've started adding multiple languages now, which is all pretty straightforward ... More

Hi, With the introduction of the new "parked" email functionality - what happens when the agents transfer the parked email back into the originating queue after it has been in park? Does the email get priority over the other emails in that queue? ... More

Hi All, Not sure if anyone can help . we have regenerated the Azure key for our storage account . now calls are stuck on the media server and we can't access any achieved calls Anyone know where I go to update the Key on Genesys to get to working ... More