Hello all, Hoping the experts here can assist with a handler question on password encryption. We have several custom handlers that use SOAP HTTP Request Ex2. With that said, there is an option to have "Password Encrypted?" on the Inputs tab. The options ... More

Hi everyone, we encounter some strange behavior on our chat widget, We are trying to auto-submit, first name and last name, to start the chat session automatically . When using "autoSubmit: true" , sometimes it gets the following error (not always, ... More

Hello everyone, We have a problem for one of us customer, using Citrix Gateway and Cisco routers to be able to connect to their network, these agents use IC to answer calls, however this customer has a problem is that these agents sometimes do not ... More

Hello Community, Our Customer workers have a problem with disappearing bookmarks in Interaction Desktop Each time the application (Interaction Desktop) is launched, the view restarts to default(users see only "My Interaction", "Call History", "Company ... More

#Routing(ACD/IVR) #Handlers #callback Hi everyone, I am solving "offer of callback" in IAttendant, but there is requirements that callback has to be present just for VIP customer. Flow is: - check customer segment and set custom attribute - ... More