Unanswered PureConnect Questions

  • Posted in: PureConnect

    4 out of the last 5 weeks on Tuesday at 3PM we are seeing a spike in number of FTE's needed, the spike is not present in any of the forecasts. I thought it might have been due to the unplanned shrinkage in the configuration of the scheduling unit, but ... More

  • Posted in: PureConnect

    Dears , I was trying to remove ODS from CIC server because there was an error in configuration part so I delete it anyway after deleted it I did install it again through new installation I get an issue stop me to installing it , Plz find the below attached ... More

  • Posted in: PureConnect

    #schedule #Reporting Dear All, I've installed and configured Scheduled reports service, client, defined filter for report to send by email in ICBM, test execution through of Test/Execution Scheduled Reports. Test was ok, report was generated and ... More

  • Posted in: PureConnect

    We recently switched from CiscoAnyConnect to SonicWALL VPN clients for our remote users who use the SIP Softphone. And notice that at random points through the day some users are unable to pickup calls anymore until they exit the SIP Softphones and relaunch. ... More

  • Posted in: PureConnect

    Hello Members, We are getting below error while provisioning  the SIP Soft Phone Message=No connection could be made because the target machine actively refused it 192.168.1.182:8089 This error are getting on Agent Desktop PC what could be ... More