We operate a voice application that accepts incoming calls and forwards them later. When forwarding, several values are to be transferred via custom headers of the SIP REFER messages (we use BLind Transfer here). We have already configured the SIP line ... More

Hello, I have a question regarding SMS phone number configuration. Is it possible to configure an SMS phone number to also be callable? Specifically, if a customer receives an SMS from us, we would like them to be able to call that same number, and ... More

Hello, Has anyone encountered the following error in their Event Viewer? Level: Error Category: Messaging Campaign Schedule Details: The schedule encountered an error while updating. I'd appreciate any guidance on how to resolve this issue. ... More

Hi There, We have been using Genesys call centre system for a few months now with Teams integration, our call centre users are having an issue when doing a consult to just one specific user it shows a triangle with an exclamation mark in the centre ... More

I wanted to check and see if anyone else has had this issue as of the last few months. PureConnect on premise system connected to GenesysCloud to deliver WebRTC agent audio for agents logging into IC. Our current theory is something has changed in ... More