Hi, Is there a way to keep the screen pop icon on embedded interaction window after user click on it to open popup? It's removed/hidden once user clicks on it to open popup but want to keep it in case user accidentally close the popup so they can ... More

Hi, My team and I have developed a bunch of custom handlers based solutions for our customer. While troubleshooting a recent outage, we found a bunch of "InterceptorSync::Output" warning in the IP log. This warning simply point to the last step ... More

Hello , I need to know if there is any documentation where Genesys communicates the time or range of hours when it consolidates the data for later massive exports of conversations. https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability ... More

Hi all, I've hit a snag in Digital Chatbot Flow and not sure if I'm missing something. I have an existing Digital Bot flow that is used as chat (asynchronous messaging). I've started adding multiple languages now, which is all pretty straightforward ... More

Hi, With the introduction of the new "parked" email functionality - what happens when the agents transfer the parked email back into the originating queue after it has been in park? Does the email get priority over the other emails in that queue? ... More