Unanswered PureConnect Questions

  • Posted in: PureConnect

    I have worked with this product for over 20 years, but only ever provided solutions to customize Interaction Desktop when it comes to AddIns. I was recently approached to provide an AddIn for IC Business Manager, but don't see any comparable ININ.ICBusinessManager.AddIn ... More

  • Posted in: PureConnect

    Our vendor needs the chat widget to be ADA compliant.  Basically the user can activate it via a keyboard.  Right now you have to use a mouse to click on the chat icon to trigger the initial form.  Anyone come across that? Regards Richard #Omni-ChannelDesktop/UserInterface ... More

  • Posted in: PureConnect

    Quick question and hopefully an easy answer . Using Genesys Cloud Communicate , I have a site that has a Poly VVX 450 and a Poly VVX 150 , the site has 2 DID numbers .These phones are managed , no on prem Edge server . Both phones will have the same ... More

  • Posted in: PureConnect

    I want to create a new view in the interaction desktop by poping up a third-party CRM and to pass the genesys parameters to the third-party CRM. How to create dll file and everything, there was no sample code or example, please help me with how to do ... More

  • Posted in: PureConnect

    Has anyone run across emails reporting more handled than offered? Had a user say their report showed 30+ thousand emails offered but 60 thousand handled. What would account for this? Thanks! #Reporting/Analytics ------------------------------ Alex ... More