Is there a way to clear the client memo alerts at the bottom of Interaction Connect? They just sit there in interaction Connect and on the alert configuration there isn't a way to say close after a certain period of time. #SystemAdministration ------------------------------ ... More

Hi Everyone,  I'm a Senior Manager on PureConnect's Product Management Team. I've been with Genesys for 13 years and the advancements coming up in AI and hybrid features keep me very engaged. I'll be one of the experts on the Voice and Digital AMA next ... More

Hi all, Out of curiosity is there anyone out there who has tried and been successful with standing up UniMRCP with PureConnect? We would like to attempt to use it to connect with Google streaming STT/TTS and possibly DialogFlow. Fingers crossed. We ... More

Hi guys, Scenario: I need to be able to insert a reference to the recording of an Interaction inside a CRM system. For now all I would need is a link to the recording, and when clicked, it would either open it in ICBM or just a simple webpage.  I know ... More

Hi All, In Interaction Optimizer the current display for the interval times is terrible - see image below. I've submitted an idea to the Product Ideas Lab to change this so that it is much easier to see the interval times. - Example below. ... More