Dear All, Has someone faced a problem before with initial calls per agent with power dialing mode as I can see dialer didn't respect no of initial calls per agent as I set  no of initial calls per agent  = 1 & max line per campaign = 3 & A bandoned ... More

Dear All, Does anyone have an idea about how to make PureConnect Pop Web Page when agent make an outbound call, What I reached till now is to open CustomInitiateCallRequest handler and  set the Eic_ScreenPopNam e = "URL" and Eic_ScreenPopData ... More

Hello, This is a question related to IPA. We are developing some new Work Item tasks in IPA and wanted to call a handler to do more complex logic. The handler is called correctly from the task, but even after the handler has finished, the IPA task errors ... More

We have multiple time zones (NAM (PST, CST, EST), EMEA (CEST), APAC (SGT) and JP (JST) all in one scheduling unit. Daylight Saving Time in CEST starts and ends the week before Daylight Savings Time in NAM, the scheduling unit is set up in PST. Currently ... More

Hello Team, We are having some intermediate Issue at one of our client. Issue comment: We are receiving blank inbound email body on IWS pop up.  Troubleshooting steps performed: BAD Scenario 1. We have found that when ever the structured text ... More