Just curious if anyone has any information on why Pure Connect is missing from the xperience 20 agenda that was sent out yesterday? https://www.genesys.com/events/xperience/agenda/breakouts #Unsure/Other ------------------------------ Scott D Delta ... More

Hi All,  I would like to get your suggestion on how to maximize our dialing efforts to reach the number of records that we need to dial everyday.  Do you think Dialer can do the following? Dial specific number of records from Monday to Friday ... More

Hi - I'm looking for assistance on how to modify the data display for a given attribute, so that it displays what we want to see when the attribute is assigned as part of a queue column. Example - the attribute Eic_CallDirection displays either "I" for ... More

Hello, We are suddenly seeing Firefox freezing when agents are logged into IC, any one else see this issue?  Known cause? Thanks! #Integrations ------------------------------ Tina Castro NorthWestern Corporation ------------------------------ More

Hi all, I am currently working on email flow using Interaction attendant email configuration and i have enabled email conversations or " Threaded Email " in Interaction administrator for mail threading purpose. I am using this CID in email Inbound ... More