Hey, everyone! So, the latest chapter in the ongoing saga of the IC Upgrade. We attempted the migration, but had to back it out for a number of reasons. One of the main ones was problems with the Stations. The physical phones, Polycom VVX 310s, ... More

Hi all, I am migrating our current production to new 2016 servers. I am using a Fax Render server. When I send faxes using a cover page, I receive send failure. When sending faxes without a cover page, they are successful. I have a Genesys ticket ... More

Hi Everyone, does anyone have a working setup for uploading recordings to an s3 bucket behind a corporate proxy? We have the server Parameter set "Forward Proxy Uri" and it works with emails to 365 but if I try to connect to the bucket I can see ... More

Had a Windows VM crash and after that if trying to login to ICBM it says most of the licenses are in use because somewhere it thinks it is still logged in, in just the VM. If we log into another computer in the office and try it works fine. I have restarted ... More

Hello , we moved from pureconnect to genesys cloud few months ago. we are having difficulties archiving the recordings from pureconnect to azure storage location. we created a recording policy in pureconnect and we see that archiving is happening ... More