I'm trying to implement SSE (server side events) in a C# .core solution.   I've added an SSE library (3v.evtsource) to my application.  Every time I attempt to connect to the EventSource using that library, it connects and then disconnects immediately ... More

Hi guys, I am wondering if any of you have ever manipulated the default CHat history XML file.  I want to clean it up a little.  Is there an easy way or do I simply have to do "XML select single node" and "XML remove node" I am taking the basically ... More

I have a handler that is checking a queue to see if there is an agent available. We do it this way vs through attendant as if there isn't an agent available it needs to go back to the agent they were talking too.  This is all working, but i have discovered ... More

Hello there, I need to enable a notification alert on the windows task bar that triggers when an agent puts a call on hold. When that even occurs I want to show Agent a timer to have control of the time limit they can put a customer on hold. Actually, ... More

Hello Tim, These are topics for the PureEngage support forums.  You've posted to the PureConnect support forums.  The knowledge base accessible from your support dashboard should have articles on compatibility for PureEngage products, though. ------------------------------ ... More