dear community  I was wondering if RWP is responsible for filtering incoming call number such as (local / international) and how it's work , if it's not... is there any way to classified the number when the call is incoming. to be clarified let's suppose ... More

Hi Any Statement or Information regarding IWP Marquee Server ? As you may know with WIN10 LEAF 9 SILVERLIGHT is not part of the windows OS  anymore. Means if we update the Laptops / PCs  Agents can not access their recorded files or scorecrads. Any ... More

hey community  hope this message find you well , I have an issue in exchange/area code report .. I was try to fetch data for international number for my call center and I shocked there is null value into exchange / area report for (area code ) field ... More

Has any one had users experience and issue where the Status Icons in Monitored Appearances in Interaction Desktop and Workgroup Details in ICBM (i.e. Lunch, Break, DND, etc) suddenly stop displaying and only displaying the default icon?  We have had ... More

hey community there an issue confused me on exchange/area code report when i try to view international numbers the number of calls appear but the country field  equal (0) and the area code is null. could anyone help me in this case #Reporting/Analytics ... More