Hi All, I'm facing an issue with the IC secure token, in the sense it will not start automatically after I restart the server and this happened after I upgraded the CIC, any hints on what might be the cause for this irritating issue would be appreciated. ... More

For those who may not have seen it on the main genesys.com page, There is a new Genesys Rapid Response program which gives PureConnect premises customers 90 days of free access to a Genesys Cloud organization with basic setup, to help with enabling work-at-home ... More

Snippet Recording feature is working fine. However I would like to know when agent records snippet, how can they tag extra information with it? Any leads on this would be really appreciable. #QualityManagement ------------------------------ Rahul C ... More

One of the many ways of allowing at-home agents is to use the Remote Number and Remote Stations options to allow agents in remote locations to take calls on their cell phones or home phone.  There are many ways to use this and many caveats as well.  Aaron, ... More

We have had many customers wanting to use the SIP Softphone for at-home agents and have gotten many questions around setting it up and making it work.   At Avtex, we came up with this guide to help through that process.  Please feel free to use it in ... More