Hello Community! We are hosting an Ask Me Anything (AMA) session on the New Genesys Cloud Analytics Dashboard Interface. This is your opportunity to talk all things dashboard with two members of the Principal Product Management team in real time! ...

Hello Community! We are hosting an Ask Me Anything (AMA) session on the New Genesys Cloud Analytics Dashboard Interface. This is your opportunity to talk all things dashboard with two members of the Principal Product Management team in real time! ...

Hello Community! We are hosting an Ask Me Anything (AMA) session on the New Genesys Cloud Analytics Dashboard Interface. This is your opportunity to talk all things dashboard with two members of the Principal Product Management team in real time! ...

Hello all your QOTM badge collectors! Now that September is here and school is back in session, we thought we'd get a little "bookish." Some historical figures have epithets attached to their names, like "The Mad" or "The Wise." What would you ...

Super exciting news, everyone! In the latest Genesys Cloud Q&A Show , we've got some goodies for you! As most of you know, we've got three new moderators in the Genesys Community: Sam Jillard, Jason Kleitz, and Cam Tomlin. But even some questions ...

These are the faces of your new best friends! The Genesys Community is ECSTATIC to announce that we've hired three new Genesys Community moderators: @Samuel Jillard , @Jason Kleitz , and @Cameron Tomlin . Together, they've worked at ...

Greetings, We've had a good run. As the Genesys DX solution (formerly Bold360) has reached its end-of-life, we are now in the process of closing down the Genesys DX community in the following weeks. For those who have adopted Genesys Cloud CX, if ...

Hello All, Using an on-premise Edge device connected to an on-premise SBC. The site is expected to lose internet connectivity. Would the edge still provide any telephony services? Like IVR, voice bots etc? Thanks, Hassan #ArchitectureandDesign ...

In a vaguely similar way to Robert I have regularly been caller the Oracle. Sometimes for useful information needed to solve a problem but also many times for things people have no interest in. As an example of this, the reason Oracle is used stems ...

We implemented a 90-day password expiration a couple of months ago. I've noticed a few users who started shortly before it was implemented hit their 90-day mark and the passwords expired. My concern is there was no warning that they were expiring. ...