A place to ask questions, connect with others, and stay in the know
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Engage on-premises IdeasPureConnect Ideas
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Prize WallCommunity Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterGenesys Engage on-premises DocsPureConnect Resource CenterGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundryGCAP
Architecture and DesignCloud MigrationConnect with a CustomerDigital ChannelsHandlers ImplementationIntegrationsOutbound Omni-Channel Desktop/User InterfacePlatform AdministrationQuality ManagementReporting/Analytics Roadmap/New FeaturesRouting (ACD/IVR) SecuritySIP/VoIPSystem Administration Telephony Unsure/Other
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys Users Group - Learn and share product knowledge with fellow Genesys Customers
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.