PureConnect Community Home

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! Announcements Two new webinars coming soon: Maximizing Customer Insights with Genesys Cloud Voice ...

That time of year is upon us where we give, receive, and reminisce. As we enjoy the holiday season, we thought the December Question of the Month should be reflective of that reminiscent spirit. So we ask: What is your favorite personal holiday story? ...

We appreciate the feedback and understand that the timing of this change has created challenges, especially during a period when many organizations are in change freeze. We want to be transparent about why this update was necessary and clarify the intent ...

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com , you may see these disappear in the coming weeks . This ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

Summary Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. You are impacted if this use ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...