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Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

The Time Off team are excited to be releasing staff-based 15-minute granularity to Time Off Limits, this will be rolled out from the 15th June 2026. Why this matters This gives teams more control over how Time Off Limits reflect the shape ...

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA Opportunity, Register Below: Chrome OS Screen Recording IWA Great Content Hottest threads last ...

We're excited to announce a number of enhancements to Activity Plans that will be available this month. These updates make Activity Plans more powerful, flexible, and easier to manage when scheduling activities across your organisation. What's New ...

Hello all you super fans! I'm so excited to introduce the Genesys Community's Rockstar for June because it's the first time we've introduced a Rockstar that is also a GENESYS MAESTRO! Friends, when I tell you it's very difficult to become a Maestro ...

*** THIS ENTRY WILL BE UPDATED **** This preview highlights our ongoing work to evolve the Agent Workspace experience. We’re introducing new concepts like Workpanel Navigation and Modes (including expanded support for associate ...

Hello Newcomer! It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. Don't know how ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...