Hey everyone! We're excited to drop the newest episode of the Genesys Cloud Community Q&A Show that will provide you with all the details you need to know about SMS. SMS (texting) regulations are changing all the time, so much so, ...

Happy Wednesday WEM Community! We are looking to connect with customers who are happily leveraging capabilities from within Workforce Engagement Management. Whether you are a workforce planner, a quality analyst, a gamification guru, or all three ...

Hello Community! Do you set up queues with members from multiple divisions? If so, would you be willing to join me for a quick exploratory call? https://calendly.com/becky-powell/30min If email works better, please feel free to reach me at becky.powell@genesys.com ...

WEMay is nearly here and to change it up this year our focus will mainly be on AI in WEM so..... WEMay this year will be known as (drum roll, please) WEMAI (see what we did there 😁). We will be updating you of what the Month will look ...

Hi fans! We are seeking new talent for our Community Rockstar program . If there is someone in the communitiy who really helps you, answers your questions, posts helpful information, or provides valuable resources (a.k.a. a person you like to keep ...

I'm so pleased to release this new video in our " Community Spotlight" series, featuring a very engaging member, @Emily Kammerer ! She has been using Genesys and the Genesys Community for five years now. She has great advice to share, as well ...

We've all heard the classic joke, "If you want to make God laugh, tell him your plans." Well, with April Fools' Day upon us, March Madness brackets in shambles, and Xperience embracing the future accelerated, we want to know: ...

As part of the decommissioning of the Bold360 platfor m , there are actions that will require customer-action to remove code from the websites, pages, and domains where Bold360 code is implemented . The functionality of this code will cease ...

Hi Kaio! Are you a member of the Engage community ? You may find some helpful information there as well. Hope you're working on your Debut Badge! We're happy to have you. ------------------------------ Nicole Milliken Genesys - Employees -------- ...

Can you design this new UI component to be consistent with the data type icons used in Architect. ------------------------------ Paulo Mesquita One New Zealand Group Limited ------------------------------