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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Survey Opportunity looking for professionals who use assistive technologies: Genesys For All Great Content ...

If you're already a huge fan of the Super Bowl which airs this Sunday at 6:30pm EST in the United States, then you might as well try to win a prize just for watching (and guessing) the outcomes of these zany prop bets hosted in the Trivia Tower community! ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Let the jubilation begin! Last year, we started what we are now going to call our "annual" community awards program for those community members who really shined bright in 2025 by posting thoughtful threads, getting answers to tough questions, securing ...

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Hi @Gary Docherty , welcome!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------