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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements Kaplan NA Reference Forum: Register Here Great Content Hottest threads last week: Genesys Cloud - Main: ...

I am happy to announce two new Schedule Generation enhancements planned for release during the week of March 16, 2026: Minimum Coverage, and Target Consistent Net Staffing. Minimum Coverage Minimum Coverage provides a new mode of schedule generation ...

We're excited to announce that our new and improved Genesys native Speech to Text transcription engine for English and Spanish dialects is now officially Generally Available! This release represents a major step forward in transcription quality ...

I'm so excited to announce this month's Rockstar inductee! The February QOTM asked you all who you'd nominate and this person's name showed up a few times. (There were other great nominations, too, and don't worry, you may just end up on here at a later ...

On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and ...

Hello Newcomer! It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. Don't know how ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...