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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Beta Opportunity, Register Below: Chrome OS Screen Recording IWA Great Content Hottest threads last week: ...

The Time Off team are releasing start and end time estimates for full-day Time Off Requests. This update improves how full-day requests are evaluated against schedules, work plans and partial-day time-off requests. This will be rolled out from 22nd ...

New work team condition for time-off request permissions The Time Off team is releasing a new Work Team condition for selected time-off request permissions. This enhancement gives administrators more granular control over which time-off requests ...

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

Hey all! Happy June you wonderful community peeps! For June's Question of the Month we've got an interesting prompt for you to think about: "If you could instantly become an expert in any skill, what would it be?" Answer this question and you'll ...

Hello all you futbol/soccer fans!! 🏆⚽🥳 We've heard you loud and clear about wanting to have an event around the FIFA World Cup and so I am here to let you know that your wish has been granted :) I have created a Genesys group bracket that you can ...

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hello all you super fans! I'm so excited to introduce the Genesys Community's Rockstar for June because it's the first time we've introduced a Rockstar that is also a GENESYS MAESTRO! Friends, when I tell you it's very difficult to become a Maestro ...

*** THIS ENTRY WILL BE UPDATED **** This preview highlights our ongoing work to evolve the Agent Workspace experience. We’re introducing new concepts like Workpanel Navigation and Modes (including expanded support for associate ...

Hello Newcomer! It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. Don't know how ...