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Hello Community members, This week we're excited to introduce Opportunities , a powerful new capability in Workforce Management that gives schedulers a structured and scalable way to offer additional work to agents. Opportunities allows you ...

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA Opportunities, Register Below: WebRTC Alerting Leader - Support for multiple WebRTC clients Chrome OS Screen ...

I know a lot of you have been asking when the new Trivia Tower event will be live. Today's your lucky day!!! Head over the Trivia Tower community to play. This one is a little different, folks. 1. Watch the video. 2. Answer as many questions ...

Coming soon Work Plan Bid Schedule Bid Enhancements Due for release in June are the latest enhancements to our Schedule Bidding features. These are the functional and UI changes you can expect to see in the coming release: Rebranding of Work ...

05/06/2026 - UPDATE - Great news! We have a new date: we are targeting May 25th as the general availability (GA) date, and it will roll out throughout the week to all regions, per the typical Genesys Cloud release schedule. 05/04/2026 - UPDATE ...

*** THIS ENTRY WILL BE UPDATED **** This preview highlights our ongoing work to evolve the Agent Workspace experience. We’re introducing new concepts like Workpanel Navigation and Modes (including expanded support for associate ...

It happens to everyone. You get new software, you learn it as time goes by. Then BINGO! You figure out a hack that saves your work-life. Genesys Cloud has soooo many incredible features that customers are discovering every day. This community highlights ...

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Hello Newcomer! It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. Don't know how ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...