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Did you know the Genesys Cloud Community is approaching its 10 year anniversary? It's been inspiring to see members grow, learn and build together every day. Now, we're looking for your feedback to better understand what's working, where we can improve, ...

When we discuss AI in customer experience, much of the attention goes to automating customer interactions. But there is another important question: How can AI make life easier for the agents handling those interactions? Genesys Cloud Agent Copilot ...

Hello fans of the Genesys Community and it's fabulous members! This month we have an amazing Rockstar that's been posting with us since early 2025. In that time, they have shown incredible Genesys insights, shared helpful (and friendly) answers, and ...

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Research Opportunity, Register Below: Access Control Survey Tell us how you manage CX improvements and changes in ...

Hello community members In Workforce Management, Activity Codes have always used system-assigned colors with no way to change them. For organisations managing dozens or even hundreds of Activity Codes, this makes it harder for Schedulers to visually ...

Let's have some fun reminiscing for the August Question of the Month. I have a feeling this question might bring up a lot of laughs! What's one thing you thought was true as a kid that turned out to be completely false? I'll go first - I thought ...

Hello Newcomer! It's time to say, "hi" in the Welcome Community. Reply below and tell us more about yourself! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. Don't know ...

Coming Soon: Greater Visibility into Forecast Outliers We're excited to introduce a new Outliers experience for workforce management forecasting. Historical anomalies can affect forecast accuracy, and understanding how they are identified ...

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

***UPDATED 31-JULY-2026*** This preview highlights our ongoing work to evolve the Agent Workspace experience. We’re introducing new concepts like Workpanel Navigation and Modes (including expanded ...