This is a reminder of the upcoming deprecations surrounding our Genesys Cloud Web Chat. With the channel due to reach its full End of Life on June 11, 2025 , it is critical to begin enacting your migration plan to our modern, asynchronous messaging ...

Hey Everyone, Who is ready for some good news in the new year? Last time I checked, we had 5,950 members in the Genesys Cloud - Main Community. With only 50 members away from hitting 6k, it is time for the always fun and slightly confusing contest ...

Who's ready to pick a champion? We wrapped up 2024 with a small contest in the Community where I asked members to hit me with what their favorite feature released in 2024 was . Wow! The results were a slam dunk. We had 42 submissions and over 30 different ...

🎉 Happy New Year, Community! 🎉 I hope you've all had a wonderful holiday and you're back in the Genesys community, ready to get to know each other better with a new year of "Question of the Month." This year we are going to have a different badge ...

I've been sharing my top picks for each month's releases since I became a Moderator for the Community in August. If you haven't seen my previous top picks, I would highly recommend taking a peek at my previous posts . As a holiday parting gift to ...

Hey everyone in the Beta HQ, We would like to hear which features in 2024 made a big impact on your Genesys experience! Let us know and you may win a prize! The full details can be found in this thread . I look forward to hearing from you. ...

In this episode, join Genesys Product Leader @Nicholas Robinson and Product Marketer @Allison Castelot to learn about the exciting updates to the agent workspace in Genesys Cloud. You'll see a live look, understand the great benefits users are seeing, ...

Hello and welcome to the UI New Features community - home of the Multipanel Agent Workspace Opt-In Toolkit (say that five times fast!) I am so glad you're here, taking the time to familiarize yourself with the change that we're bringing to Genesys Cloud: ...

Greetings, We've had a good run. As the Genesys DX solution (formerly Bold360) has reached its end-of-life, we are now in the process of closing down the Genesys DX community in the following weeks. For those who have adopted Genesys Cloud CX, if ...

to make sure, I just tested v2.detail.events.conversation.{id}.acw trigger with wrapupCode == <wrapupId> and my workflow started fine. Once the call ended, agent selected the required wrapup code which then triggered the workflow. Its hard to guess ...