Hey Community, Get ready for a new experience to create Analytic Dashboard s . We are enhancing the current analytics functionality with powerful features that enable users to build performance dashboard s quickly and easily. <o:p></o:p> Some ...

Workforce Management will be updating its navigation menu , on or after 26 th April 2023 In preparation for new Schedule based features, due for release in late 2023/early 2024, we will be adding a new "Schedules" grouping to the navigation ...

Hi everyone, At present, when viewing an evaluation, it is not always easy for an Evaluator to understand why an evaluation has been created hence the QM team will surface the information about the source policy or person which created an evaluation. ...

Single Customer View capabilities were released in October 2022. Single Customer View powered by Identity Resolution consolidates External Contacts and journey data together under the one External Contact ID on Genesys Cloud. We received feedback from ...

Hey Everyone,  Just a reminder that March Madness brackets are now LIVE. We do a bracket for both the men and women's tournaments, so two chances to win, two chances to gloat...I guess that means double the frustration, also, but let's have some fun.  ...

Good Morning WEM Community!  If you are a Genesys Cloud Workforce Management user who has come to us from one of our Workforce Management competitors, I would love to talk with you and discuss your experience!  Please respond to this thread if you are ...

Hello Genesys CX Community, We're about to hit a huge milestone: 4,000 members! Way to go! So why not make this a fun lil' contest: What date do you think it will happen? As of right now, we are at 3,932 members. Take your guess for ...

Join us for a magical episode of the Q&A Show! The holidays are revving up and parties are about to begin, but our friend (and community mascot) Genius has work that may never end! Can he complete his workday grind and make it to the party in time? Helping ...

Hey All,  'Tis the season of giveaways and boy, do we have some fun ways to win! We've got four contests that are current or upcoming that all give YOU a chance to win items valued up to $100 on the Prize Wall ; items such as an air fryer, fire ...

Hi all, as has been speculated in other threads, today we have announced the End of Life schedule for PureConnect.  While all good things must come to an end, we still have plenty of runway in front of us; Support will be available through July 31st ...