Hi Lakshmi,
we are facing challenge with SSO with ICWS. we are
using a pop up window to perform SAML 2.0 authentication as per the document (https://help.genesys.com/developer/cic/docs/icws/webhelp/ConceptualContent/GettingStarted_Connecting.htm#singleSignOn), then I receive a dialog box for me to enter Windows credential, once completed I receive the Single Signon token, and can use it to login to the Dialer.
However I cannot get around with this Windows login. It seems triggered by IC server as part of SAML process. I checked some articles and it seems this first time login is a must. Could you advise if there is a way we can avoid from entering Windows credential?
Its always asking me enter my windows credential again. i am not able attach image here.
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Raghav Gupta
Accenture USA
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Original Message:
Sent: 11-01-2017 23:11
From: Lakshmi Pradeep
Subject: SingleSignOn with ICWS
we did SSO authentication using following steps.
1.Used https://help.inin.com/developer/cic/docs/icws/webhelp/icws/connection/server-info/index.htm#resource api call to get the server info with property value singleSignOnCapabilities=saml2Post,saml2Redirect .
2. using the Result from first step, get provider Id for 'Windows Authentication' from authentication.identityProviders .
3. With this provider ID use https://help.genesys.com/developer/cic/docs/icws/webhelp/icws/connection/single-sign-on/identity-providers/(identityproviderid)/index.htm#resource to start the SSO