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COVID-19 has had a severe impact on our personal and professional lives. Genesys is committed to protecting your health and safety during these tough times.
Kryterion, our testing partner, has closed about 30% of its global testing centers. You may view the list of closed testing centers here. This list gets updated every 24 hours.
If you have scheduled a test at the testing center for this month, you may either change it to an online exam or reschedule it for a later date. If you want to reschedule your exam 72 hours before the exam start time, you may do so yourself. If you need to cancel/reschedule your exam within the 72-hour window, you may directly contact Kryterion Tester Support. Please note that you will not be charged any reschedule/cancellation fees.
We are extending all exam vouchers that are due to expire in March and April 2020 by three months. Besides, we are temporarily relaxing the webcam requirements for online exams. From March 23rd, you may use your laptop webcam to take up online exams. There is no need for an external webcam.
If you require any assistance from us, please contact our support team, and we're more than happy to help. Rest assured that we are here to support you! Stay healthy 😊
Below two exams are showing "Registration for this exam is only allowed from 01/02/2019 to 03/31/2020."What if somebody has vouchers for it and expiring in a couple of months, how they can schedule the exam?
1. Genesys e-Services 8 Consultant (GCP8-ESV-810 / GCP8-ESV-810e).2. Genesys Outbound Voice 8 Consultant (GCP8-COV-808 / GCP8-COV-808e).
"From March 23rd, you may use your laptop webcam to take up online exams. There is no need for an external webcam. "Also now is this the rule? No external webcam also in this moment?I want to take an exam in this week and I must understand if I need to have an external webcam or not.ThanksHave a nice day
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