Certification and Training

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  • 1.  Course curriculum for Genesys Certified Professional

    Posted 03-25-2022 11:09
    Is there a course curriculum to prepare you to take the exam for Genesys Certified Professional? I see something for Certified Partner, but nothing for just Professional.

    Thanks.
    #Certification
    #Training

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    Ed Morgan
    PROASSURANCE CORP
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  • 2.  RE: Course curriculum for Genesys Certified Professional

    GENESYS
    Posted 03-26-2022 06:05
    Hello Ed,

    You can find all this information at the Beyond portal (https://beyond.genesys.com/explore/certification/home). Over here you will be able to find all need to know to get certified.

    As a instructor at Genesys, I would recommend you to start your learning process with Genesys Cloud Implementation (https://beyond.genesys.com/explore/course/Genesys-Cloud-Implementation), followed by Genesys Cloud Contact Center Administration (https://beyond.genesys.com/explore/course/Genesys-Cloud-contact-center-administration), then Genesys Cloud Reporting and Analytics (https://beyond.genesys.com/explore/course/Genesys-Cloud-Reporting-and-Analytics).

    Any additional questions you can ask as here or send an email to beyond@genesys.com.

    Regards!

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    Rodrigo Romao
    Genesys - Employees
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  • 3.  RE: Course curriculum for Genesys Certified Professional

    GENESYS
    Posted 03-30-2022 11:53
    Any idea how long to allocate to complete all three learning modules and exams?  Rough guess?

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    Robert Yousey
    Genesys - Employees
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  • 4.  RE: Course curriculum for Genesys Certified Professional

    GENESYS
    Posted 03-28-2022 15:09
    Hi Ed,

    Here is the link to the Genesys Cloud CX certification guide. This lists all available Genesys certifications and links out to the exam study guide and recommended training courses.

    https://beyond.genesys.com/explore/certification/cloud

    Hope this helps. Please contact us (beyond@genesys.com) if you require any further assistance on this.

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    Sheela Sridharan
    Sr. Program Manager - Certification
    Genesys Beyond
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  • 5.  RE: Course curriculum for Genesys Certified Professional

    Posted 05-25-2022 13:43
    Hi Sheela,

    As a Genesys Partner, do I have free access to the "recommended training courses" that are referenced on the Cert Guide website? If so, what's the process to access?

    Thanks,
    Greg Palen

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    Greg Palen
    Miratech, Inc
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  • 6.  RE: Course curriculum for Genesys Certified Professional

    GENESYS
    Posted 05-26-2022 03:01
    Hi Greg.

    As mentioned before ask beyond team via email and they could inform you about the procedure to gain access to trainings. Customers depending on subscription they have access to it, but im not sure about you being a partner. So maybe beyond team can inform you more accurate about this

    Hope this helps

    Regards

    Alberto

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    Alberto Sagredo
    Sr Technical Account Manager EMEA
    Genesys - Employees
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  • 7.  RE: Course curriculum for Genesys Certified Professional

    GENESYS
    Posted 05-26-2022 03:40
    Hi Greg,

    If you have a Genesys Beyond learning subscription, you will have access to the recommended training courses. Would you like one of our Sales executives to connect with you regarding this?


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    Sheela Sridharan
    Sr. Program Manager - Certification
    Genesys Beyond
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