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Genesys PureConnect Support Engineer Needed To Work Remotely

  • 1.  Genesys PureConnect Support Engineer Needed To Work Remotely

    Posted 12-10-2018 17:12
    Bring your Genesys technical expertise, love for problem-solving, and passion for customer service to the A-Team.  Altivon is currently looking for a PureConnect support engineer to work a Western Region (Mountain/Pacific) schedule from the comfort and convenience of your own home office.

    Position Summary
    Providing engineering services for the support and maintenance of Genesys solutions in customer environments in conformance to establish company processes, procedures and standards for the sole purpose of meeting customer business objectives and obtaining high levels of customer satisfaction in Altivon's delivery of technical professional services.  Representing and demonstrating Altivon's brand, value, and technical expertise in both a customer-facing capacity as well as internally with a high level of professionalism and confidentiality is crucial to the success of this role.

    •       Must be highly available to accommodate the demands of Customer Care and Technical Support.
    •       Must be available for after-hours on call duty.
    •       Must be available for 5-10% travel.

    Current version Genesys PureConnect product certifications are required and/or required to be obtained for the following:
    •       Interaction Center Certified Engineer (ICCE)

    Additional certifications for the following are preferred but not required:
    •       Interaction Dialer Certified Engineer (ICDE)
    •       Interaction Center Handler Developer (ICHD)
    •       Interactive Intelligence Interaction Optimizer Certified Administrator (IOCA)
    •       Genesys PureEngage (GVP) Certification
    •       Microsoft and/or Cisco (e.g. MCSE or CCNA)

    Contact Us
    If you're interested in this great opportunity to work for a great company and with a great team, you can direct message me here or e-mail to


    Chris Mayo
    Director, Technical Services

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