Genesys Multicloud

 View Only

Discussion Thread View

How to simulate Disconnect interaction logic of Composer flow on Designer?

  • 1.  How to simulate Disconnect interaction logic of Composer flow on Designer?

    Posted 05-22-2021 13:42
    Hi All,

    Is there any way to disconnect an interaction from a conference call? On Composer tool we have a disconnect interaction node on the palate. Is it possible to do it on the Designer tool? If  there is any possibility please throw some light. Thanks for your help in advance. 

    Here is the scenario : Customer is on line with agent, and the agent conferences the self service application to play some caveats to customer. After finishing the self service application it has to disconnect the IVR flow only, without disconnecting the agent and customer's on going call. When i use terminate block of designer it is disconnecting the entire call, not the self service application only.

    Thanks,
    Ramu
    #Implementation
    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Ramu P
    Global Technology Solutions, LLC
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources