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GET READY: #WEMay is just around the corner!

  • 1.  GET READY: #WEMay is just around the corner!

    Posted 04-28-2022 13:11
    Edited by System 01-26-2024 19:24

    Hello, Genesys Multicloud Community members!

    Just wanted to jump in here quickly to let you know...

    #WEMay is coming!

    If you're not familiar, WEMay is the WEM Community's annual celebration of all things#WorkforceManagement and #Workforce Engagement Management. We've traditionally held an Ask-Me-Anything event covering topics like #Scheduling, #Forecasting and more! But this year, we want to go a little bigger.

    So, what does this year's #WEMay have in store? Glad you asked!
    Throughout all the month of May, we'll be releasing new and exciting content, as well as holding a few events for everyone in the Genesys Community to enjoy! ​​​​​​
    Such as:

    •   The long, awaited return of the Genesys Cloud WEM Arrivals Board  
      Is it a bird? Is it a plane? No, it's the Arrivals Board! Our first publication of this aeronautics-inspired look into the WEM roadmap proved a little too powerful! But while we had to temporarily take it back to the shop for tweaks, the Arrivals Board will be back and better than ever on May 2nd!

    •   WEM Community's Cloud WEM Roadmap Webinar Sessions  
      So, you've seen the Arrivals Board... but what does it mean??? We get it. That's why we're launching our Cloud WEM Roadmap Webinar, where our Product Management team led by @Cameron Smith will take you through the following month's coming releases. Discover what's coming, learn more about what these new functionalities will do, and engage with the experts live, May 18th.

    •   Second Wave of the Bi-Weekly Customer Demo Series  
      Our Bi-Weekly Customer Demo Sessions will return in May! @Robert Beasley and team are back to give you an inside look into the Genesys Cloud WEM suite. Keep an eye out for the next wave of sessions!

    • ​  Season Finale of Let Me Pick Your Brain  
      If you haven't checked out our Let Me Pick Your Brain Series you're missing out! But don't worry, you can still join us as we sit down with Genesys WEM Knowledge Hub Leader, @Annick Duffy, and delve into the full WEM suite, how an integrated solution helps elevate employees' experiences and contact center efficiency, and how Genesys is supporting customers in leveraging their tools to deliver outstanding customer experiences. Learn how you can engage with Genesys and get the most out of your WEM solution on May 25th!

    •   WEMay Contest !! 
      Here's where it gets fun, folks! Starting May 1st we'll be holding a contest for members of the WEM Community! Join the WEM Community and participate for one of 3 grand prizes! Winners will be selected randomly and winners will be announced on WEMsday, June 1st ;) We'll posting instructions shortly, so keep an eye out.

    ​And, worry not, Multiclouders, we will be having some activities specific to your WFO interests ;)
    ​Stay tuned for all the fun coming to the WEM Community next month and happy #WEMay!​​

    Marcela Areiza
    Product Marketing Manager
    Genesys - Employees

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