Genesys Multicloud CX

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  • 1.  VoiceBot Not taking Input from user

    Posted 10-06-2020 11:23
    ​​Hello Team,

    M getting issue after  publishing my call-flow in Designer, where my Customer Will answer to  my intent with yes OR No
    But its not  understanding caller speaking word Yes or No even I have mentioned configuration in to the intent. Please check the configuration part

    Under the Segement Apple Intent Call-flow

    #Implementation

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    Vinayak Vagal
    SmartConnect Technologies Pvt. Ltd
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    Attachment(s)

    docx
    BOT_Issue.docx   261 KB 1 version
    docx
    BOT_Issue.docx   261 KB 1 version


  • 2.  RE: VoiceBot Not taking Input from user

    Posted 08-04-2021 18:53
    Edited by Jeff Darby 08-04-2021 18:55

    Hi Vinayak,

    Looking in your dialogflow instance are you seeing the customer utterance hit your bot and intent matched in the history? I'd start there, then if that is working ok, start looking in to the variables you're storing the bot block results in to get some more indication of what dialogflow sent back to Genesys, that might point you in the right direction.

    In order i'd check:

    Bot invocation or system error (true/false)
    Bot engine execution error (true/false)
    Store latest response from Bot
    Latest response payload looks like below, and holds some helpful information that you can use to debug your dialogflow bot.

    {
    "data": {
    "botName": "",
    "error": null,
    "inputTranscript": "",
    "intent": "",
    "intentScore": ,
    "message": "",
    "sessionId": "",
    "slots": {
    "SlotName": ""
    },
    "state": ""
    },
    "headers": {
    "x-genesys-proxy": ""
    },
    "status": {
    "code":
    }
    }

    Cheers,
    Jeff



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    Jeffrey Darby
    TPG Telecom, Australia
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