I've written a statement to perform RequestGetWorkbinContent  in the code like this:
RequestGetWorkbinContent req = RequestGetWorkbinContent.create();
WorkbinInfo workbin = WorkbinInfo.create();
workbin.setWorkbinTypeId("Isban_WB_AgentGroup");
workbin.setWorkbinAgentId("VG_Isban_Inbound");
req.setWorkbin(workbin);

But it returned "Unsupported protocol element"

The messages generated when debugging:
'RequestGetWorkbinContent' (113) attributes:
    WorkbinInfo:
        attr_workbin_type_id [str] = "Isban_WB_AgentGroup"
        attr_workbin_agent_id [str] = "VG_Isban_Inbound"

'EventError' (126) attributes:
    attr_error_desc [str] = "Unsupported protocol element"
    attr_error_code [int] = 4
    attr_ref_id [int] = 2

What type of Workbin is it, is it an Agent Group Workbin or an Agent Workbin?
If it is an AgentGroup workbin rather than an Agent Workbin, it means you have to set

getWorkbinGroupId()
Name of the agent group that is the owner of the workbin instance.
 

What application type you specified when creating InteractionServerProtocol ?

ClientType = InteractionClient.MediaServer?

------------------------------
Petr Komarek
NTT Czech Republic s.r.o
------------------------------

Original Message:
Sent: 10-08-2015 03:58
From: Jaime Sobrino
Subject: RequestGetWorkbinContent returns Unsupported protocol element

I've written a statement to perform RequestGetWorkbinContent  in the code like this:
RequestGetWorkbinContent req = RequestGetWorkbinContent.create();
WorkbinInfo workbin = WorkbinInfo.create();
workbin.setWorkbinTypeId("Isban_WB_AgentGroup");
workbin.setWorkbinAgentId("VG_Isban_Inbound");
req.setWorkbin(workbin);

But it returned "Unsupported protocol element"

The messages generated when debugging:
'RequestGetWorkbinContent' (113) attributes:
    WorkbinInfo:
        attr_workbin_type_id [str] = "Isban_WB_AgentGroup"
        attr_workbin_agent_id [str] = "VG_Isban_Inbound"

'EventError' (126) attributes:
    attr_error_desc [str] = "Unsupported protocol element"
    attr_error_code [int] = 4
    attr_ref_id [int] = 2