Genesys Engage on-premises

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  • 1.  Show history for twitter interactions in WDE

    GENESYS
    Posted 07-03-2015 12:39
    Hi everybody,

    is there a way to show the history of a Twitter interaction in the WDE interaction window?

    The scenario is the following: an agent is handling a single tweet from a discussion started in the past. The interaction contains only the actual tweet, but not the tweets available in the discussion before.
    On the "My history" tab in WDE there is a chance to find those tweets, but I am looking for a way showing the history in the interaction window (similar to the functionality available for facebook interactions).

    Any ideas?

    Regards
    Mihaela


  • 2.  RE: Show history for twitter interactions in WDE

    Posted 07-09-2015 08:22
    Within "out-of-box" IWS/WDE there is currently no way how to achieve it. You have to develop a customization for these purposes.


  • 3.  RE: Show history for twitter interactions in WDE

    Posted 09-13-2022 07:26
    Customization on what level to achieve that?

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    Moataz Lasheen
    IST Integration Services And Technologies Co.
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