Hi everybody,
is there a way to show the history of a Twitter interaction in the WDE interaction window?
The scenario is the following: an agent is handling a single tweet from a discussion started in the past. The interaction contains only the actual tweet, but not the tweets available in the discussion before.
On the "My history" tab in WDE there is a chance to find those tweets, but I am looking for a way showing the history in the interaction window (similar to the functionality available for facebook interactions).
Any ideas?
Regards
Mihaela