From memory I think this is the error message that appears when no WDE roles are assigned
or the role is not readable by that user. Check the Access Groups the Agent is a member of, make sure they are assigned as members of the roll
and that access group has Read permission on the Role.
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Jason McLennan
Commonwealth Bank of Australia
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Original Message:
Sent: 01-27-2021 22:38
From: Diego Mino
Subject: Workspace Desktop Edition 8.5
#Implementation
#Omni-ChannelDesktop/UserInterface
#Self-Service
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Diego Mino
Cibercall USA Corp
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