Genesys Engage on-premises

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  • 1.  Cannot upload Installation Packages

    Posted 04-20-2022 06:23
    Hi guys, does anyone have same issues with me or can fix this issues ?

    when i try to upload an installation packages it just overloading with load bar on right side.

    #GenesysEngageDev

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    Kelvin Susanto
    PT PhinCon
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  • 2.  RE: Cannot upload Installation Packages

    Posted 04-20-2022 21:24
    Hi Kelvin,

    I just had a look at your account and can not reproduce the issue.

    Please try again, if you still have the problem, drop me a note and I will arrange a live session.

    cheers
    Andrew

    ------------------------------
    Andrew Soroka
    Genesys - Employees
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    Original Message


  • 3.  RE: Cannot upload Installation Packages

    Posted 04-21-2022 00:30
    Hi Andrew, thanks for reaching me out, this issue not on my own account, but i think i need your help for fix this issue.

    Best Regards
    Kelvin

    ------------------------------
    Kelvin Susanto
    PT PhinCon
    ------------------------------

    Original Message


  • 4.  RE: Cannot upload Installation Packages

    Posted 04-21-2022 02:56
    Hi Kelvin,

    I Sent you an email.

    cheers
    Andrew

    ------------------------------
    Andrew Soroka
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Cannot upload Installation Packages

    Posted 02-03-2023 09:20
      |   view attached
    Hello, 

    I think, I have same issue...
    When I upload an installation package (Pulse for example), I have a load bar but it blocks at 25%.
    I check a GAX log but I don't see any error... and the IP status stay in 'Creating IP Installer'. 
    If you want more informations, tell me. 

    I must upload Pulse IP because I need privileges of pulse to create a role. 

    Can you help me plz ? 

    Thanks in advance. 
    Best Regards
    Sylvain G. 


    ------------------------------
    Sylvain Girardet
    NXO FRANCE SASU
    ------------------------------

    Original Message


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