Genesys Engage on-premises

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  • 1.  Callback notification

    Posted 04-02-2022 21:15
    Hi All,

    Im trying to enable send a notification prior to the scheduled callback

    I followed the document Enable Status Notification with no luck
    Documentation:CLBCK:UG:EnableStatusNotifications:8.5.2 - Genesys Documentation

    I tried orscb and httpcb and both gives me  the same error 

    "The notification for given provider [null], push type [orscb], debug mode [true] is not enabled in
    config" after the event Create subscription

    did anyone faced this before?

    Mahmoud Ali
    Miratech, Inc

  • 2.  RE: Callback notification

    Posted 04-20-2022 20:17
    Hi Mahmoud,

    Apologies for delay with the response. The product team provided another example using httpcb, which we can share with you. Could you please send an email to, so we send you the example by email? 

    Thank you for your patience,

    Tanya Ivanova
    Genesys Information Experience Team

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