Genesys Engage on-premises

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Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

  • 1.  Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

    Posted 05-17-2022 08:38
    Hi,

    Q: Is there any possibility to add new custom fields e.g Creation date, Gender while creating a person using CME, GAX, or GAdmin?
    Q: Is there any possibility to view these custom fields created using (CME, GAX, or GAdmin) in Speechminer and QM Evaluation Sessions.


    Regards,
    Asim Shah
    #GenesysEngageDev
    #Implementation
    #PlatformAdministration
    #SystemAdministration

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    Asim Shah
    C Square Consulting PVT Ltd
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  • 2.  RE: Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

    GENESYS
    Posted 22 days ago
    Hi Asim, thank you for reaching out.  We do not have the Agent Date of Joining, Gender field currently available.
    We recommend that you submit your product feature/functionality request in the Multicloud CX Ideas Lab mentioning the use case you are trying to address.
    Thank you,

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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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