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[CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

  • 1.  [CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

    GENESYS
    Posted 06-17-2020 16:14
    Edited by Marcela Areiza 08-12-2020 11:15

    This contest is now closed. Thanks to everyone that participated. 

    Happy June, WEM Community!

    It's officially summer! We have some hot days to look forward to, and some "hot" capabilities being released to Genesys Cloud WEM, as well. 😉

    Towards the end of May, Genesys Cloud WEM released its Coaching in Quality Management feature, which allows supervisors to plan and schedule coaching sessions directly from the interaction detail screen. And to celebrate, we're holding a scavenger hunt!


    How does it work?

    It's simple! Much like quarantined millennials hunt for bugs in their Animal Crossing islands, us WEM community members will have 1 month to track down and collect a series of content pieces related to Coaching in Quality Management and Quality Management as a whole.

    We will give you a list of items to gather, and all you have to do is collect as many as possible before sending a direct message to our Community moderators to win one of three Genesys Beyond Technical Certification exam vouchers!

    Different items will earn you different amounts of points, so the more you find, the better; but you can submit your entry even if you haven't gotten all of them. At the end of the contest, Workforce Engagement Community moderators will tally up the points and announce the winners.

    How do I "submit" my items?

    You can either send us a link or a screenshot of your findings. For bonus points, you can just write out the answer to the question we pose.

    Oh! And don't feel like you need to rush to submit your entry… because we have a surprise.

    Tip-off Tuesdays

    For the duration of the contest, we will be giving you a hint for finding a some of the requested items every Tuesdays in the WEM Community. So be sure to check back on Tuesdays to increase your chances of claiming one of our prizes.

    The Rules

    The event will be open from June 17th at 12:00 to July 30th at 20:00.

    All community members that have joined the Workforce Engagement community are eligible to participate. This means you must have joined the Workforce Engagement community to win!

    Genesys employees are not eligible to participate in the Scavenger Hunt. (Sorry, guys, it's too easy for us. 😅)

    Participants must send a direct message to our WEM Community Moderators here to submit their completed scavenger hunt list.

    Winners will be announced on Friday, July 31st.

     

    So, without further ado,

    The List

    • A video detailing the new Coaching in Quality Management features
      • Bonus point: Tell us if the new coaching in quality management teacher allows facilitators can share their notes with their agents or not.
    • A discussion about WEM basics that mentions its disciplines
      • Bonus point: Tell us which discipline you think the new coaching in quality management features fall under.
    • WEM Global Sales Director, Robert Beasley's choice for perfect drive-in movie
    • A feature description for Coaching in Quality Management in the PureCloud Resource Center
    • A story where a Genesys customer achieved results in Quality Management published on our website
      • Bonus point: Tell us one of the results they achieved!
    • A course you could take on Genesys Beyond to master Genesys Cloud Quality Management

     

    Remember, the more you find, the better your chances to win!
    If you have any questions, feel free to reach out to me or any of our moderators. We will be happy to provide some guidance.

    Happy hunting!


    #CoachingandTraining
    #QualityManagement

    ------------------------------
    Marcela Areiza
    Genesys - Employees
    ------------------------------


  • 2.  RE: [CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

    GENESYS
    Posted 07-09-2020 09:34
    Edited by Marcela Areiza 07-31-2020 10:16
    Hey WEM Community!
    Great news! If you haven't caught up with the Scavenger Hunt yet, breathe a little easier: We're extending the contest through the end of the month to give everyone more time to scavenge and have fun learning about Coaching and Quality Management!

    What does this mean?

    • We will receive entries until July 30th, at 20:00 EST.
    • You'll get 2 additional Tip Off Tuesday posts.
    • Winners will be announced on Friday, July 31st.


    "What if I'm already done collecting my scavenger hunt items?"
    Feel free to submit your list items:



  • 3.  RE: [CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

    GENESYS
    Posted 07-31-2020 10:19

    Happy Friday, WEM Community!

    That's a wrap on our Quality Management & Coaching Scavenger Hunt!
    Thanks to everybody that participated. We hope you had fun and learned a thing or two about Quality Management and Coaching during this event.

    Our winners will be contacted to receive their Genesys Beyond Technical Certification exam vouchers, and we'd like to shout out our GRAND WINNER:

    Sreekand locked in his entry before the close date was extended and our judge panel was very impressed with his accuracy 😉 Congrats again, @Sreekand Muthukrishnan! You are the Master of the Hunt! 📯 🏆



    ------------------------------
    Marcela Areiza
    Genesys - Employees
    ------------------------------



  • 4.  RE: [CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

    GENESYS
    Posted 07-31-2020 11:03
    Congratulations @Sreekand Muthukrishnan! ​

    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management

    cameron.smith@genesys.com
    ------------------------------



  • 5.  RE: [CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

    Posted 07-31-2020 11:44
    Thanks Marcela and Team,

    It was a fun and challenging contest 😃.

    Regards,
    Sreekand

    ------------------------------
    Sreekand Muthukrishnan
    Conn3ct
    ------------------------------



  • 6.  RE: [CLOSED] 🏆 WEM COMMUNITY CONTEST 🏆 | Win a Genesys Beyond Technical Certification Exam Voucher!!

    GENESYS
    Posted 08-04-2020 15:09
    Congrats, Sreekand!

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
    ------------------------------