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Hello,Genesys Cloud now automatically detects the language in digital interactions (email, chat, messages) via machine learning algorithms and then applies the appropriate sentiment analysis and topic spotting.
By categorizing interactions according to language, businesses can easily locate interactions in a specific language and respond to them more efficiently. This feature is especially useful for businesses that operate in multiple countries and need to provide support in several languages.
This feature is available for customers who have one of the following subscriptions: Genesys Cloud CX 1 WEM Add-On II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital. For more information, see Work with a digital transcript.
#SpeechandTextAnalytics#InteractionAnalytics------------------------------Anik DeyGenesys - EmployeesStaff Product Manager------------------------------
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