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Hi Vaun,there is an idea in the ideas lab that might fit with what you are thinking:WEM-I-834 - WFM excuse adherence exception for agent
From this, we have created 2 feature projects, Late Notifications and Adherence Explanations.
Late Notifications - In development currently scheduled for release Q4 22Will enable employees to report late for their next Scheduled activity with a revised arrival time and reason/note.
Adherence Explanations - TBCFrom Late notifications, we are looking to expand this to enable employees to proactively report when they might be out of adherence with pre-canned reasons/explanations.please take a look at the ideas lab and add your thoughts to the conversation, we find this feedback invaluable when shaping new features.
Hi Vaun,Apologies for the delays, I'm sure you can appreciate that there are many moving parts in the Scheduling roadmap and it has taken a little time to review and prioritize the work streams to reflect the current customer requirements, feedback and requests/
We are working on communicating more details of our updated roadmap and prioritisations over the coming weeks for the full scheduling journey.As things currently sit Availability Expecption functionality is as a mid-2023 release. This comes with all the usual caveats around timings, and we'll be communicating the progress through the usual channels.
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