Workforce Engagement Management

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Flexible Shifts

  • 1.  Flexible Shifts

    Posted 08-21-2020 13:55

    We launch flexible shifts schedules in our current environment with the limit +/- 3 hours start time. Unfortunately, when building work schedules for the next 30 days, the agents are assigned all the same start time (i.e 8 am-430 pm). The contract synchronization start time flexibility is set to 3.00, and rotating pattern availability is to follow shift time. Any experts out there that can help with this issue would be appreciated.


    Sal Barba

  • 2.  RE: Flexible Shifts

    Posted 08-25-2020 10:50
    Take a look at the Daily Paid Time Section and make sure the following configurations are set.  This should allow for the 3 hour flex window - I have the flexible start time set to 30-minute, but this can be configured to whatever you would like.   Hope this helps.

    John Watkinson
    Avtex Solutions, LLC

  • 3.  RE: Flexible Shifts

    Posted 08-25-2020 13:14
    You stated 'contract synchronization' so I assume this is Genesys Engage WFM, correct?

    Jay Langsford
    Senior Director, Workforce Optimization Engineering

  • 4.  RE: Flexible Shifts

    Posted 08-26-2020 11:05
    Hi Jay,

    Yes. We currently have version
    Contracts Synchronization tab

    Sal Barba