Genesys Cloud CX

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why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.

  • 1.  why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.

    Posted 02-06-2018 14:32

    then if i run it again sometimes it will correct the zerod data.  



  • 2.  RE: why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.

    Posted 02-06-2018 14:38

    Also..... when a person isn't here why does it return zeros for data. wouldn't that be n/a or blank?