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Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

  • 1.  Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

    Posted 02-02-2018 17:59

    The goal is to create a list of item. For example, a time stamps list or a wrap up code list for each attempts. Something like append(appendtothistext, texttoappend). Will need to be able to retrieve the time stamps too for that purpose. Example: append(outbound.attempslist, currenttimestamp());



  • 2.  RE: Is this possible to use expression (variable and functions) to set the value of a contact field with the pre-call rules?

    GENESYS
    Posted 02-13-2018 13:38

    Marc,

     

    Currently there is not a way to append to a field in a rule. You can set the current timestamp to a field during wrap up, which would tell you the time it was wrapped up. There is also a field in the export that gives you the last result of the number. Please submit a feature enhancement ticket to support or through your account manager if the exiting functionality does not give you what you need to fulfill your business need.

     

    Thanks,



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