Hello,

I'm having some trouble assigning a language to a call flow.

the goal is to have a menu, where the caller chooses the language. After that, the audio should be played in the chosen language .

I have configured supported languages :

I recorded a user prompt, which contains different recordings per language

English is linked to language skill Anglais

And I created a menu:

So If the caller chooses Anglais, the Pre-Transfer Audio should be played in English.

If the caller chooses Français, the pre-transfer Audio should be palyed in French,...

But it doesn't, whatever choice is made, the prompt is only played in English.

And in the following in-queue flow, the language choice is also ignored.

What am I doing wrong ?

Hi Quant,

You need to use the Set Language action to change the language of a flow. Use a task instead of a Transfer to ACD action in the menu. For each language's task, use the Set Language action to set the chosen language, then transfer to a shared task. The shared task will do the Transfer to ACD. Leave the Language Skill option in the transfer as Using supported languages's default language skill; this means it will pick up the skill you set for each language on the Supported Languages page.

https://help.mypurecloud.com/articles/add-set-language-action-task/

https://help.mypurecloud.com/articles/language-skills-architect/

Hello,

The solution you provided works.

Thanks a lot

Steven