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When we first connected with Purecloud desktop almost 18 months ago, the desktop application would connect and function as expected. Since the most recent updates the app fails to connect. I am wondering if anyone else has had similar issues?
I have had a network/IT team on it and they have monitored the traffic on the application but there is nothing being sent or received.
Yes we would be behind a corp firewall but that doesn't explain why it was working then stopped.
We use the browser which connects no issues, but the desktop app has additional features and functions that the browser does not.
Support advises its our network and provide a long list of open IP addresses that would make our network vulnerable to security breaches. Since then the ticket has been closed and the question has gone unanswered as to why it wont connect.
Thank you for sharing your experience. Although we have not had any similar reports of this issue, we apologize for any frustration this has caused. We have raised your concerns with support management and will have a Genesys contact reach out to you to get more information. We will update the community thread if the issue is related to the application.
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