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Is it possible to operate Progressive and Power dialing simultaneously?
We operate the outbound dialer for our call center and have noticed of late when running these 2 modes at the same time our carrier is blocking our outgoing trunk due to the speed of dials.
Has anyone operated these modes together?
Is it advisable to stick with only 1 outbound dialing mode?
I have asked support for clarification but seems to be a bit of yes/no type response.
Contacts are important for us but a balanced approach is more sustainable to ensure we don't burn through our data too quickly
Hi Darryn. We definitely have customers who run mixed dialing modes, or even multiple campaigns on aggressive modes like Predictive. Ultimately though, it's up to what your carrier supports in terms of outbound call throughput what best works for the situation.
One thing to consider, is it's possible to configure the maximum number of lines that each campaign will use. See step #10 here - https://help.mypurecloud.com/articles/create-power-dialing-campaign/.
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