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  • 1.  Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    Posted 01-02-2018 09:54


  • 2.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    GENESYS
    Posted 01-04-2018 17:03

    Hi @Rogier Bosch? ,

     

    No, not at this time, but it's a great idea. @Lesley Vereen? 



  • 3.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    Posted 01-04-2018 18:09

    Sometimes I have great ideas :) Users are complaining that evaluators are receiving notifications of open evaluations but not the users



  • 4.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    Posted 01-10-2018 18:38

    Thanks Rogier - I have that noted as a feature request which we will track - along with notifications when agents have added a comment when reviewing their evaluation results.



  • 5.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    Posted 01-15-2019 22:16
    Hi, 

    Is there any update on this? This is a feature we assumed existed however doesn't. 

    Any ETA on a release or if this is currently planned?

    Thanks


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    Glen Tylee
    Fonterra
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    Original Message


  • 6.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    Posted 05-30-2019 02:28
    All,

    I see that a follow up was requested some months ago, with Nil Reply.

    is there an update on this?

    is there another solution?

    Tim

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    Tim Harding
    Purplebricks Group PLC
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    Original Message


  • 7.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    GENESYS
    Posted 05-30-2019 14:54
    @Lesley Vereen? ​

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 8.  RE: Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

    Posted 05-30-2019 16:07
    We will be releasing this as a new feature mid June that will send a notice to the agent in-box when a completed evaluation has been released for their review.  When they open the notification it will take them directly to the evaluation.  You can view this in the Ideas Portal here:
    https://genesys.ideas.aha.io/ideas/CLWFO-I-33

    Hope this will improve the process!
    Thanks,
    Lesley

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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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    Original Message


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