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Our issue is having agents manually call back customers (on behalf of a queue) and thinking that their wrap up code will apply to the outbound campaign. IE: The customer asks to be put on our DNC... the agent wraps up as DNC, but that wrap up code is basicalyl worthless as it doesn't apply to our campaign in any way.
Is there a work around for this that does not include using the API?
There is not currently a way to do this without using the API, but adding this capability as a script component is on our roadmap.
- Sean Carter
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