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We are experiencing connection issues when customer starts Chat dialog using Internet Explorer 11 and Edge, it works well from Chrome, Firefox, Opera, Safari etc.
Anybody else having the same problem? For us this is a major problem as 1 of 5 are not able to connect to our customerservice.
I don't have a solution but I've tested it and yes, there are issues with Edge Browers v.s. webchat from PureCloud. Tried it multiple times and each time I can't start a chat session with an Edge Browser.......
We suggest that you open a support ticket for this so the Care team can learn more about your setup and investigate further.
This Resource Center article should be able to point you in the right direction...
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.