Genesys Cloud CX

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Email Queue is incorrect shows 750+ emails when in fact there are only about 200(ish), anyone else experience this at all.??

  • 1.  Email Queue is incorrect shows 750+ emails when in fact there are only about 200(ish), anyone else experience this at all.??

    Posted 11-20-2017 15:07


  • 2.  RE: Email Queue is incorrect shows 750+ emails when in fact there are only about 200(ish), anyone else experience this at all.??

    GENESYS
    Posted 11-20-2017 18:00

    Hi Laurie,

     

    Have you filed a support ticket for this? It's best to open up a support ticket for issues like this so that they can be investigated properly.